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Vestiaire Collective is a global platform for buying and selling pre-owned luxury and designer fashion items. It connects millions of buyers and sellers across the world who share a passion for quality, style and sustainability. Vestiaire Collective offers a curated selection of thousands of products from over 3,500 brands, authenticated by a team of experts. Whether you are looking for a rare vintage piece, a timeless classic or a trendy item, Vestiaire Collective is the place to find it.
Vestiaire Collective is a global platform for buying and selling pre-owned luxury and designer fashion items. It connects millions of buyers and sellers across the world who share a passion for quality, style and sustainability. Vestiaire Collective offers a curated selection of thousands of products from over 3,500 brands, authenticated by a team of experts. Whether you are looking for a rare vintage piece, a timeless classic or a trendy item, Vestiaire Collective is the place to find it.
Vestiaire Collective offers a 14-day return policy for most items, allowing customers to return products if they are not satisfied. However, it's important to note that the return policy applies primarily to items that are not marked as 'Final Sale.' For these items, returns are not accepted, which can be a point of frustration for some customers who may not notice this designation at the time of purchase.
To initiate a return, customers must first log into their account and navigate to the 'My Orders' section. From there, they can select the item they wish to return and follow the prompts to generate a return request. It's crucial to ensure that the item is returned in the same condition as received, with all original packaging and tags intact. Failure to comply with these conditions may result in the return being rejected.
One common complaint among customers is the cost associated with returns. Vestiaire Collective does not cover return shipping fees, which means that customers are responsible for these costs. This can be particularly burdensome for international customers, where shipping fees can be quite high. Additionally, the refund process can take some time, with customers often waiting several weeks to see the refund reflected in their account.
Another pain point is the strictness of the return policy. Items must be returned within 14 days of receipt, and any delays can result in the return being denied. This tight window can be challenging for customers who may need more time to decide on their purchase. Furthermore, the policy does not allow for exchanges, which means customers must return the item and place a new order if they wish to get a different size or color.
Overall, while Vestiaire Collective's return policy is fairly standard for the industry, the associated costs and strict conditions can be a source of frustration for some customers. It's advisable for buyers to thoroughly review the return policy and item descriptions before making a purchase to avoid any surprises.
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Vestiaire Collective offers a 14-day return policy for most items, except those marked as 'Final Sale.' Returns must be initiated through your account.
To return an item, log into your account, go to 'My Orders,' select the item, and follow the prompts to initiate a return request.
No, Vestiaire Collective does not cover return shipping costs. Customers are responsible for these fees.
Vestiaire Collective does not offer exchanges. You must return the item and place a new order for a different size or color.
Refunds can take several weeks to process after the return is received and inspected. The time may vary depending on your payment method.
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