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Vivaia is all about stylish and sustainable footwear. They offer a range of eco-friendly shoes that are both comfortable and chic, perfect for anyone looking to make a fashion statement while being kind to the planet.
Vivaia offers a 30-day return policy, allowing customers to return or exchange items within 30 days of receipt. This policy is designed to ensure customer satisfaction, giving buyers the opportunity to try on their purchases and decide if they meet their expectations. To initiate a return, customers must ensure that the items are unworn, unwashed, and in their original packaging. The process typically involves filling out a return request form on the Vivaia website, after which a return label is provided.
One common complaint about Vivaia's return policy is the responsibility of return shipping costs, which falls on the customer. This can be a deterrent for some, especially if the item is bulky or if the customer is located internationally. Additionally, some customers have reported delays in receiving their refunds, which can take up to two weeks after the return is processed. It's important for customers to keep track of their return shipments and ensure they have proof of postage to avoid any issues.
Another point of contention is the policy on sale items. While Vivaia allows returns on sale items, they do not offer exchanges, which can be frustrating for customers who wish to swap sizes or colors. Furthermore, the original shipping fee is non-refundable, which means that even if a customer returns an item, they will not be reimbursed for the initial shipping cost.
To avoid any issues, customers are advised to carefully read the return policy details on the Vivaia website before making a purchase. It's also recommended to contact Vivaia's customer service for any clarifications or assistance needed during the return process. By understanding the policy thoroughly, customers can ensure a smoother return experience and avoid potential pitfalls.
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Vivaia offers a 30-day return policy for unworn and unwashed items in their original packaging. Customers are responsible for return shipping costs.
To return an item, fill out the return request form on Vivaia's website. You'll receive a return label to send back the item.
No, Vivaia does not offer free returns. Customers are responsible for the cost of return shipping.
Vivaia allows returns on sale items but does not offer exchanges. You can return the item for a refund and place a new order.
Refunds from Vivaia can take up to two weeks after the return is processed. It's recommended to keep proof of postage for your return.
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