Windsor’s return windows vary by item category, so the first step is to confirm which window applies before sending anything back. Eligible dresses generally must be returned within 14 days of the delivery date, while other eligible items (such as tops, pants, skirts, and shoes) generally must be returned within 30 days of the delivery date. Items sent after the applicable window may be considered ineligible and may not be returned to the customer, so it is important to start the return promptly once delivery occurs.
To qualify, returned merchandise should be in new condition: unworn, unwashed, and with all original tags attached. Items showing visible signs of wear or use (for example, makeup marks, hair, fibers, dirt, deodorant, or perfume) may be denied. Items marked FINAL SALE are not eligible for return. In addition, certain categories are commonly treated as final sale for hygiene or safety reasons (such as fashion tape, adhesive undergarments, pasties, earrings, cosmetics, and lingerie). Promotional or clearance/final-sale items may also be excluded, including items discounted beyond a specified threshold, so checking the product page and the return policy details before purchase helps avoid surprises.
Returns can typically be completed through multiple methods. Eligible online purchases may be returned to Windsor retail stores (often at no return fee), or returned through supported drop-off networks or by mail using a prepaid label, where a return fee may be deducted from the refund. When returning by mail, avoid combining multiple orders in the same box; keeping each order separate helps prevent processing delays. Refunds are generally issued back to the original payment method after the return is received and processed, and bank posting times can take additional business days.
If an exchange is needed, the usual approach is to initiate a return for the original item and place a new order for the replacement. For problems such as damaged or missing merchandise, report the issue within the stated reporting window so it can be addressed under the policy. Shipping and handling fees are typically non-refundable. For any uncertainty about eligibility, timing, or the best return method, customer service can confirm the correct window for the item type, provide guidance on starting a return, and help track the refund timeline once the return is in transit or received.
