YesStyle is primarily an e-commerce retailer for physical goods (beauty, skincare, fashion, and lifestyle items). Returns and exchanges generally require a Return Merchandise Authorization (RMA). A return request should be initiated within 14 days of receiving the items. After an RMA is issued, the return shipment should be sent back within 30 days of the RMA issue date. Keeping these two timelines in mind helps avoid situations where a package arrives too late to be processed.
For unwanted returns (changed mind, fit issues, or size exchanges), the typical starting point is the account order details for members. The order that contains the item is selected, then the return flow is started from the order page (often shown as a link to begin a return request). Guest shoppers generally use the order tracking interface to locate order details using the email address and order number from the confirmation email, then contact support if a self-serve return option is not available for the order type. Before shipping anything back, the RMA number should be obtained and included as instructed, since returns sent without authorization may be delayed or rejected.
Returned items are commonly expected to be in resalable condition (for example, unworn/unwashed for apparel, and unopened/unused for many beauty and skincare items due to hygiene and safety considerations). Some categories and promotional items may be excluded from returns or exchanges (for example, items marked final sale or similar restrictions). Product pages, order details, and the returns section should be reviewed for item-level eligibility rules, especially for cosmetics, skincare, and other sealed goods.
Refund outcomes can vary by payment method and processing timelines. Once a return is received and accepted, refunds may take time to appear depending on the bank or payment processor; it is common for processing to take up to about 14 business days after the refund is issued. If a replacement is requested but the item sells out, a refund may be provided instead of an exchange. Shipping and handling charges are typically not refundable for unwanted returns, and return shipping costs for these cases are generally the customer’s responsibility.
If an item arrives damaged, defective, or incorrect, the recommended approach is to contact customer service to obtain an RMA specifically for the issue. Clear photos of the problem and the order information can speed up review and resolution. When a defect is confirmed, return shipping reimbursement may be offered under specific conditions and may be provided as store credit rather than cash reimbursement, depending on the scenario and shipping method used. For any refund delays after tracking shows delivery, providing the carrier name and tracking number to customer service helps support locate the return and confirm the refund status.
