ZipRecruiter is primarily a digital employment marketplace rather than a physical-goods retailer. As a result, “returns” typically do not apply. Any paid features are generally handled through subscription billing, plan changes, cancellation timing, and (when applicable) refund or credit eligibility. The most important first step is to identify which ZipRecruiter experience is being used: a job seeker account (often free), an employer posting plan, or a partner/third‑party billing arrangement (for example, a bundled hiring product that includes ZipRecruiter-sponsored postings). The applicable billing terms can differ by product and by how the purchase was initiated.
For employer plans and other paid services, cancellation is usually about preventing future renewals or future charges. A practical approach is to locate the billing area in the account, confirm the current plan type (monthly, annual, or usage-based), and note the next renewal or charge date. Cancellation requests are most effective when submitted before the renewal cutoff, because charges that have already processed may be harder to reverse. After cancellation, access to paid features may continue until the end of the current paid term or may end sooner depending on the plan rules; the account should be checked for the effective end date and any changes to posting visibility, candidate access, or messaging tools.
Refund outcomes for digital services commonly depend on whether the charge is for a prepaid term, whether the service has already been used, and whether the charge is disputed as unauthorized or erroneous. If a billing error is suspected (duplicate charge, incorrect amount, or renewal after a timely cancellation), the recommended steps are to gather documentation (invoices, timestamps, confirmation emails, and screenshots of the plan status), contact customer support or billing support promptly, and request a written confirmation of the resolution. If support determines the charge was valid under the plan terms, the result may be no refund, a partial credit, or a change that applies to future billing rather than a cash refund.
If the purchase was made through a third party (such as a partner platform, reseller, or bundled HR product), the cancellation and refund rules are often controlled by that third party, even when the service relates to ZipRecruiter. In those cases, billing disputes and cancellation requests should be initiated with the party that issued the invoice and processed the payment. For job seekers, most features are typically free; if any paid add-on exists, the same principles apply: confirm the renewal date, cancel before the next charge, and keep proof of cancellation. When a charge is believed to be unauthorized, the appropriate path is to report it immediately to the payment provider while also notifying support, since payment networks may have time limits for disputes.
