Adore Me

Adore Me Return Policy Explained

Adore Me offers a 30-day return policy, which allows customers to return items they are not satisfied with within 30 days of purchase. This policy applies to most items, including lingerie, sleepwear, and activewear. To initiate a return, customers need to log into their Adore Me account, navigate to the 'Orders' section, and select the items they wish to return. Once the return request is submitted, customers will receive a prepaid return label to send the items back.

One common complaint about Adore Me's return policy is the condition in which items must be returned. All items must be unworn, unwashed, and in their original packaging with tags attached. This can be a pain point for customers who may have tried on items and removed tags. Additionally, final sale items are not eligible for returns, which can be frustrating for customers who were unaware of this restriction at the time of purchase.

Another issue some customers face is the processing time for returns. While Adore Me aims to process returns quickly, it can take up to two weeks for the return to be processed and for the refund to be issued. This delay can be inconvenient for customers who are waiting for their money to be returned. To avoid any issues, customers are advised to keep track of their return shipment using the tracking number provided with the prepaid label.

For customers who wish to exchange an item, Adore Me does not offer direct exchanges. Instead, customers are encouraged to return the unwanted item and place a new order for the desired item. This can be cumbersome for those who prefer a straightforward exchange process. However, Adore Me's customer service team is available to assist with any questions or concerns regarding returns and exchanges, ensuring a smoother experience for their customers.