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Victoria’s Secret is a Fortune 500 specialty retailer featuring modern, fashion-inspired clothing collections. The company sells bras, panties, lingerie, athleisure, swimwear, and casual sleepwear. Victoria’s Secret also sells specialty products such as perfumes, soaps, and lotions. As a company, Victoria’s Secret is dedicated to empowering its more than 30,000 associates working in the 1,360 stores in 70 countries. In addition to empowering their employees, Victoria’s Secret believes in providing customers with products and experiences that make them feel good inside and out. The company is a driving force behind creating positive change worldwide through the power of its platform, products, advocacy, and brand.
Victoria’s Secret is a Fortune 500 specialty retailer featuring modern, fashion-inspired clothing collections. The company sells bras, panties, lingerie, athleisure, swimwear, and casual sleepwear. Victoria’s Secret also sells specialty products such as perfumes, soaps, and lotions. As a company, Victoria’s Secret is dedicated to empowering its more than 30,000 associates working in the 1,360 stores in 70 countries. In addition to empowering their employees, Victoria’s Secret believes in providing customers with products and experiences that make them feel good inside and out. The company is a driving force behind creating positive change worldwide through the power of its platform, products, advocacy, and brand.
Victoria's Secret offers a 30-day return policy for most items, allowing customers to return or exchange products within this period. The policy is designed to ensure customer satisfaction, giving you the flexibility to return items that may not meet your expectations. To initiate a return, you can visit their online return portal or head to a physical store. It's important to note that items must be in their original condition, with tags attached, to qualify for a return or exchange.
One common complaint about Victoria's Secret's return policy is the requirement for items to be unworn and unwashed, which can be a challenge if you've tried on the product and found it unsuitable. Additionally, some customers have expressed frustration with the time it takes to process refunds, which can vary depending on the payment method used. While the policy is generally straightforward, it's always a good idea to keep your receipt or order confirmation handy to streamline the process.
For online purchases, Victoria's Secret provides a prepaid return label, but the cost of return shipping is deducted from your refund unless the return is due to an error on their part. This can be a point of contention for some customers who feel that return shipping should be free. In-store returns, however, are free of charge, making it a convenient option if you live near a Victoria's Secret location.
If you need to cancel an order, it's best to act quickly. Orders can only be canceled within a short window after placement, and once the order is processed, you'll need to wait for it to arrive and then initiate a return. This can be inconvenient if you realize you've made a mistake or changed your mind shortly after ordering.
Overall, while Victoria's Secret's return policy is fairly standard, being aware of the specific conditions and potential costs involved can help you navigate the process more smoothly. Always check the return policy details on their website or contact customer service if you have any questions or concerns.
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Victoria's Secret offers a 30-day return policy for most items, allowing returns or exchanges within this period. Items must be in original condition with tags attached.
You can return items by visiting a Victoria's Secret store or using their online return portal. For online returns, a prepaid label is provided, but return shipping costs are deducted from your refund.
Orders can only be canceled within a short window after placement. Once processed, you'll need to wait for delivery and then initiate a return.
Victoria's Secret provides a prepaid return label for online returns, but the cost is deducted from your refund unless the return is due to an error on their part.
Refund processing times can vary depending on the payment method used. It's advisable to keep your receipt or order confirmation for a smoother process.
3.3 /5
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Reviews 3 reviews
On line VS returns policy is you can return without receipt for lowest sale price, when I went to return my items with out the receipt they said that the store doesn’t follow that policy and will only exchange for lowest sales price, wouldn’t even do a gift card. My option is their product has decreased so much that now once they have your money they won’t let go of it, as customers are returns. Very disappoint with both the product and lack of custom service. Will not be returning.
Tried to return a bra. Site says cannot find order. Phone number disconnected. What is going on
Purchased a bra and upon getting home noticed it was damaged, within a week I went to the store to exchange, they refused to exchange or return. Not only did I have my receipt but they were so rude. I also called customer service and apparently nothing can be done. How can they guarantee that all their products are not defective if they won't take back a damaged item.
