At Home

At Home Return Policy Explained

At Home offers a 60-day return policy for most items, allowing customers to return products in their original condition with a receipt for a full refund. This policy is quite generous compared to many other home decor retailers, providing ample time for customers to decide if their purchase meets their needs. However, there are some exceptions to this policy, such as clearance items, which may have a shorter return window or be non-returnable.

One common complaint among customers is the requirement for items to be in their original packaging for a return to be accepted. This can be challenging for larger items like furniture, which may be difficult to repackage once assembled. Additionally, customers have noted that the return process can be cumbersome if the original receipt is lost, as proof of purchase is mandatory for returns.

Another pain point is the exclusion of certain items from the return policy, such as gift cards and personalized items, which are non-returnable. Customers should be aware of these exceptions before making a purchase to avoid any disappointment. Furthermore, while At Home does not offer free return shipping, customers can return items to any At Home store location, which can be convenient for those living near a store.

For online purchases, the return process involves filling out a return form available on their website and shipping the item back at the customer's expense. It's important to note that original shipping charges are non-refundable, which is a standard practice among many retailers. To ensure a smooth return experience, customers are advised to keep their receipts and original packaging and to familiarize themselves with the specific return conditions for their purchased items.