CB2

CB2 Return Policy Explained

CB2 offers a 30-day return policy for most items, allowing customers to return products within 30 days of receipt for a refund or exchange. The items must be in their original condition and packaging to qualify for a return. This policy provides a reasonable window for customers to decide if their purchase meets their expectations.

However, there are some exceptions to this policy. Custom upholstery and special order items are not eligible for returns, which can be a point of frustration for some customers. Additionally, shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

To initiate a return, customers can visit the CB2 website and navigate to the returns and exchanges page. Here, they can fill out a return request form and receive instructions on how to proceed. It's important to note that CB2 requires a return authorization number, which must be included with the returned items.

Common complaints about CB2's return policy include the cost of return shipping and the exclusion of custom items from returns. Some customers have also reported delays in receiving their refunds, which can take up to two weeks to process after the returned items are received by CB2.

For those looking to avoid return shipping fees, CB2 offers the option to return items to a physical store location. This can be a convenient alternative for customers who live near a CB2 store. However, not all items are eligible for in-store returns, so it's important to check the specific return policy for each product.

Overall, while CB2's return policy is fairly standard for the industry, customers should be aware of the exceptions and potential costs involved. By understanding the policy details and planning accordingly, customers can minimize any inconvenience and ensure a smooth return process.