Castlery

Castlery Return Policy Explained

Castlery offers a 14-day return policy, allowing customers to return items within two weeks of delivery. This policy is designed to give customers the opportunity to ensure that their new furniture fits well in their space and meets their expectations. To initiate a return, customers must contact Castlery's customer service team to obtain a return authorization. It's important to note that the item must be in its original condition and packaging to qualify for a return.

One common complaint about Castlery's return policy is the relatively short return window compared to other furniture retailers, which often offer 30 days or more. Additionally, customers are responsible for return shipping costs, which can be significant given the size and weight of furniture items. This can be a deterrent for some customers who are unsure about their purchase.

Another pain point is that custom or made-to-order items are not eligible for returns, which can be frustrating for customers who have specific needs or preferences. It's crucial for customers to thoroughly review product details and dimensions before making a purchase to avoid any issues.

To ensure a smooth return process, customers should keep all original packaging and documentation. If the item arrives damaged or defective, Castlery requires photographic evidence to process a return or exchange. In such cases, Castlery typically covers the return shipping costs and provides a replacement or refund.

Overall, while Castlery's return policy is straightforward, the short return window and responsibility for return shipping costs are important considerations for potential buyers. Customers are encouraged to carefully measure their space and review product specifications to minimize the likelihood of needing a return.