Bookshop.org is an online bookstore that ships physical books and also sells ebooks. Return and refund expectations differ by format, so the first step is to identify whether the order is a physical shipment or a digital purchase. For physical books, unwanted items are generally eligible for return within 30 days of the delivery date, provided the items are in original condition. If an item arrived shrink-wrapped or sealed, it should remain unopened to stay eligible. Returns are typically processed back to the original payment method once the returned items are received and accepted. Taxes associated with returned items are generally refunded along with the item price. Shipping fees and return postage can be treated differently depending on the situation, so it is important to review the guidance provided by customer support for the specific order. For physical returns that are simply “no longer wanted,” the customer is usually responsible for paying return shipping. Using a trackable shipping method is a practical safeguard, and USPS Media Mail is commonly recommended for book returns when timing is not urgent. Because Bookshop.org may route fulfillment through different distribution sources, the correct return destination can vary; initiating the return through the support channel helps ensure the package is sent to the right place and credited correctly. Including the order number clearly on the outside of the package and keeping the tracking number until the refund is completed helps prevent delays. If an order arrives damaged, defective, or incorrectly shipped, the recommended approach is to contact customer support promptly rather than mailing a return without instructions. In these cases, support may offer a replacement or a refund, and providing photos of damage or printing defects can help document the issue and speed up resolution. Ebooks are generally not returnable or refundable once purchased. A limited exception may apply when an ebook file is corrupted, inaccessible, or otherwise unreadable, and the refund request is submitted within 2 days of purchase. When an ebook refund is granted, access to the digital title is typically disabled. For billing questions, missing items, or order corrections, using the support ticket system is the most direct way to document the request, share order details, and receive next-step instructions.
