Build With Ferguson

Build With Ferguson Return Policy Explained

Build With Ferguson offers a 30-day return policy, allowing customers to return most items within 30 days of receipt. This policy is designed to ensure customer satisfaction, giving you the flexibility to return products that may not meet your expectations. However, it's important to note that some items may be subject to restocking fees, and certain products, like custom orders, may not be eligible for returns.

To initiate a return, customers need to visit the Build With Ferguson returns page and follow the instructions provided. You'll need your order number and the email address associated with the purchase. Once the return is approved, you'll receive a return authorization number and instructions on how to ship the item back. It's crucial to ensure that the item is in its original packaging and condition to avoid any deductions from your refund.

Common complaints about the return policy often revolve around restocking fees and the time it takes to process refunds. Some customers have expressed frustration with the return shipping costs, which are typically the responsibility of the customer unless the item was damaged or incorrect. Additionally, the refund process can take up to 14 days after the item is received and inspected, which some customers find inconvenient.

For a smooth return experience, it's recommended to keep all original packaging and documentation. If you're unsure about the eligibility of your item for return, contacting customer service can provide clarity and help avoid any potential issues. Overall, while the return policy is fairly standard, being aware of the specific terms and conditions can help manage expectations and ensure a hassle-free process.