Felina

Felina Return Policy Explained

Felina offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a refund or exchange. The items must be unworn, unwashed, and in their original condition with all tags attached. This policy is designed to ensure that customers have ample time to try on their purchases and decide if they meet their expectations.

To initiate a return, customers can visit the Felina website and navigate to the returns page. Here, they will find a step-by-step guide on how to process their return. Typically, customers will need to fill out a return form and include it with their package. Felina provides a prepaid return label for convenience, but the cost of return shipping is usually deducted from the refund amount.

One common complaint among customers is the deduction of return shipping fees from their refund, which can be a surprise if not anticipated. Additionally, some customers have noted that processing times for refunds can take longer than expected, sometimes up to two weeks after the return is received. It's important for customers to keep track of their return shipment and follow up with customer service if there are any delays.

For exchanges, the process is similar, but customers are encouraged to contact customer service to ensure the desired item is available. This can help expedite the exchange process and ensure customer satisfaction. Felina's customer service team is available to assist with any questions or concerns regarding returns and exchanges, making the process as smooth as possible.

Overall, while Felina's return policy is fairly standard, being aware of the potential costs and processing times can help customers manage their expectations and avoid any frustration. By following the outlined steps and reaching out to customer service when needed, customers can navigate the return process with ease.