It's 30 days from the day it SHIPS, not the day you get it. With production and shipping time, we literally had 12 days to decide on a forever ring. Felt incredibly rushed and pressured. That's a scummy policy designed to limit your options.

The policy is designed to be efficient for the company, not generous for the customer. The #1 reason for refund delays is missing paperwork. If you return, include EVERY document from the original package and get a shipping receipt with tracking. If you do that, the process is usually smooth. If you don't, your return gets lost in a warehouse bin for weeks.