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As one of the most innovative retailers in the United States, Kohl's has more than 1,100 stores in 49 states. The company is dedicated to inspiring and empowering families, encouraging them to lead fulfilled lives through their unique brands (national and exclusive), the affordable prices, and their fantastic shopping experience in the store, online at Kohls.com, and using the Kohl's mobile app. Plus, the company offers many excellent benefits for communities, including giving more than $750 million to support communities nationwide and providing job opportunities. The company and associates live out the company values of the community every day by putting customers first, creating excellent teams, acting with integrity, and delivering results helping communities and their members thrive. The fantastic service and superior community engagement are why so many people brag about Kohl's shopping experiences and community values.
As one of the most innovative retailers in the United States, Kohl's has more than 1,100 stores in 49 states. The company is dedicated to inspiring and empowering families, encouraging them to lead fulfilled lives through their unique brands (national and exclusive), the affordable prices, and their fantastic shopping experience in the store, online at Kohls.com, and using the Kohl's mobile app. Plus, the company offers many excellent benefits for communities, including giving more than $750 million to support communities nationwide and providing job opportunities. The company and associates live out the company values of the community every day by putting customers first, creating excellent teams, acting with integrity, and delivering results helping communities and their members thrive. The fantastic service and superior community engagement are why so many people brag about Kohl's shopping experiences and community values.
Kohl's offers a generous return policy, allowing customers to return most items within 180 days of purchase. This extended period gives shoppers ample time to decide if their purchase meets their expectations. However, there are exceptions to this policy, particularly for premium electronics, which must be returned within 30 days. Additionally, beauty products and certain other items may have specific return conditions, so it's always a good idea to check the details for each category.
To initiate a return, customers can visit the Kohl's website and navigate to the returns section. Here, they can print a return label and drop off the package at a designated location. Alternatively, items can be returned in-store, which is often the preferred method for many due to its convenience. Refunds are typically processed to the original payment method, but if a gift receipt is used, the refund will be issued as store credit.
Despite the generous return window, some customers have reported challenges with the return process. Common complaints include delays in refund processing and difficulties in returning online purchases in-store. Additionally, during peak shopping seasons, such as holidays, the return lines in-store can be quite long, leading to customer frustration.
For those returning items purchased with Kohl's Cash, it's important to note that the Kohl's Cash will be forfeited if the return causes the original purchase to fall below the qualifying amount. This can be a point of confusion and disappointment for some shoppers. To avoid such issues, customers are advised to carefully review the terms and conditions associated with Kohl's Cash and other promotional offers.
Overall, while Kohl's return policy is customer-friendly, understanding the nuances and exceptions can help ensure a smooth return experience. For any questions or concerns, Kohl's customer service is available to assist, either online or via their customer service hotline.
Macy's is a great alternative if you're looking for a wide range of clothing, accessories, and home goods. They often have sales and a good selection of popular brands.
JCPenney offers a variety of affordable clothing and home products. It's a solid choice for budget-conscious shoppers looking for deals on everyday items.
Nordstrom is perfect if you're after high-end fashion and beauty products. They have a reputation for excellent customer service and a generous return policy.
Target is a one-stop shop for everything from groceries to clothing and electronics. They offer competitive prices and frequent promotions.
Walmart is known for its low prices and wide selection of products, including groceries, clothing, and electronics. It's a convenient option for budget-friendly shopping.
Old Navy is a great place for affordable and trendy clothing for the whole family. They often have sales and a wide range of sizes.
Zappos is a fantastic option for shoe shopping, offering a huge selection and free shipping. Their customer service is top-notch, making returns easy.
Dillard's offers a variety of high-quality clothing and home goods. It's a good choice if you're looking for designer brands and upscale products.
Belk is a department store with a wide range of clothing, accessories, and home goods. They frequently offer sales and discounts on popular items.
TJ Maxx is perfect for bargain hunters looking for brand-name clothing and home goods at discounted prices. Their inventory changes frequently, so there's always something new.
Kohl's allows returns on most items within 180 days of purchase, with exceptions for premium electronics and beauty products. Check specific category details for more information.
You can return items to Kohl's either in-store or by mail. Visit their website to print a return label or bring the item to a store for a refund.
Yes, Kohl's can look up purchases made with a Kohl's card or major credit card. Without a receipt, refunds are issued as store credit.
Yes, online purchases can be returned in-store at Kohl's, making it convenient for customers to handle returns without shipping items back.
If a return causes your purchase to fall below the qualifying amount for Kohl's Cash, the Kohl's Cash will be forfeited. Check the terms for more details.
4.4 /5
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Reviews 13 reviews
Kohls DOES NOT return Kohls Card purchases up to 120 days. I followed the return policy using my Kohls MVC Visa card and, in less than 120 days was told my item could not be returned because the policy was 90 days. I showed them the transaction on my Kohls.com account and Capital One statement, and the clerk believed me that I had used my Kohls card and returned the item with receipt within the stated time frame, but the system was saying the return period was 90 days and that they could not override the computer.
I think Kohl's treats seniors with a cold indifference to their needs, There is no excuse for not being able to send a mailing label for a refund.
I need to retract a previous statement about kohls return policy. I had to call the credit card company to get my concern taken care of. I found that my full amount was returned to me and the kohls cash was not part of the refund. The sales clerk was not very clear about the return. I totally miss understood the situation.
I love Kohls! I love the products, that is, and Kolhs cash, the people who work there, their hours, sales and return policies! Every thing EXCEPT their prices! I recently got to spend $80 in gift cards, which was wonderful! But, the things I bought at 80% off, were imo, finally rightfully priced! 😊
I tried to return a pair of mens slippers but had lost receipt. The rude sales clerk at the Medford, MA store refused to accept return even though you say it's easy to return at Kohl's. Will never visit this store again and go to another Kohl's to return item.
The steps to return an item purchased online are too difficult. I have been a Kohl'scustomer for over 20 years. Shopping in store has always been easy and a pleasure. With age and mobility limitations shopping on line is almost a necessity. Sometimes you need to return something either for exchange or refund. For full disclosure, I also shop Amazon. Refunds at Amazon allow printing out shipping label, shipper will pick up, or drop at nearest pickup station. Refund is accomplished as soon as package is received at pickup station. Your site to get your return policy is a lot of reading to get to the bottom line. I must box my shipment, label it, and take to post office and pay for return shipping. Where should I shop?
Kohls, will only refund 40% of tagged price on returns/exchanges!?! Worst Fn Policy I have ever seen!!!
Can’t get cash back after using credit card and paying cash in store…despite having all receipts for purchase and payment by cash
Horrible.. I ordered a bra to be picked up in the store when I did pick it up. There were no tags or anything on it I brought it back because of this and the sales associate was so rude as if I did something. I don't understand why it would take so long to have my card refunded with the credit. They take the money out quickly. And I have to wait when they gave me nasty merchandise unbelievable.
Their return policy is better than any other store I've been to
I purchased a Kalorik air fryer from. kohls .com in august 2022 and it came with several big dents on top and sides. Kohl’s gave me a discount because of dents but it hasn’t worked very well. I wish I hadn’t accepted it. I called customer service and they told me to call manufacturer and I didn’t get anywhere with that call. I’m a good customer with Kohl’s and do most of my shopping there. If they would give me credit for what I paid for it towards a new one I would be happy
Very generous return policy. Easy to follow instructions!
Clear and easy instructions.
