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Liingo Eyewear is an offshoot of popular contact lens retailer 1-800 Contacts. Liingo Eyewear entered into a competitive market of affordable prescription glasses retailers. Liingo Eyewear seems to operate fairly independently of the branding of 1-800 Contacts. 1-800 Contacts has a reputation for their patent lawsuits. So far, Liingo Eyewear seems to stand fairly apart from their parent organization. Liingo Eyewear makes itself stand out thanks to an extended trial period that allows customers to try glasses for 60 days before committing to the purchase. They use that extra flexibility to draw in new customers. Liingo Eyewear offers plenty of glasses coupons and promotions throughout the year.
Liingo Eyewear is an offshoot of popular contact lens retailer 1-800 Contacts. Liingo Eyewear entered into a competitive market of affordable prescription glasses retailers. Liingo Eyewear seems to operate fairly independently of the branding of 1-800 Contacts. 1-800 Contacts has a reputation for their patent lawsuits. So far, Liingo Eyewear seems to stand fairly apart from their parent organization. Liingo Eyewear makes itself stand out thanks to an extended trial period that allows customers to try glasses for 60 days before committing to the purchase. They use that extra flexibility to draw in new customers. Liingo Eyewear offers plenty of glasses coupons and promotions throughout the year.
Liingo Eyewear offers a generous 60-day return policy, allowing customers to return their eyewear for any reason within this period. This policy is designed to give customers peace of mind when purchasing glasses online, as it can be challenging to find the perfect fit without trying them on first. The return process is straightforward: customers can initiate a return through the Liingo Eyewear website, where they will receive a prepaid shipping label to send the glasses back at no additional cost.
One of the common complaints about the return policy is the requirement that the glasses must be in their original condition and packaging to qualify for a refund. This means that any damage or signs of wear could potentially void the return, which some customers find restrictive. Additionally, while the return shipping is free, the original shipping costs are non-refundable, which can be a point of contention for some buyers.
Another pain point is the processing time for refunds. Once the returned glasses are received and inspected, it can take several business days for the refund to be processed and appear in the customer's account. This delay can be frustrating for those who are eager to receive their money back quickly. However, Liingo Eyewear's customer service team is generally responsive and helpful in addressing any issues that arise during the return process.
For customers who wish to exchange their glasses instead of returning them, Liingo Eyewear offers an easy exchange process. Customers can contact customer service to arrange for an exchange, and the company will ship out the new pair once the original glasses are received. This flexibility is appreciated by many customers who may have ordered the wrong size or style initially.
Overall, while there are some areas for improvement, Liingo Eyewear's return policy is relatively customer-friendly, especially compared to other online eyewear retailers. The 60-day window provides ample time for customers to decide if their purchase is right for them, and the free return shipping is a significant advantage. By understanding the terms and conditions of the return policy, customers can make informed decisions and enjoy a hassle-free shopping experience.
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Liingo Eyewear offers a 60-day return policy, allowing customers to return their glasses for any reason within this period, provided they are in original condition.
To return glasses, visit the Liingo Eyewear website, initiate a return, and use the prepaid shipping label provided to send the glasses back.
Yes, you can exchange your glasses by contacting Liingo Eyewear's customer service. They will assist you in arranging the exchange process.
Refunds are processed after the returned glasses are received and inspected, which can take several business days to appear in your account.
Yes, Liingo Eyewear provides free return shipping with a prepaid label, but original shipping costs are non-refundable.
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