3.5 /5 Rate Your Experience
N/A
30 days Learn More
Monetizable
Zenni Optical was founded in 2003 as 19DollarEyeglases. This company has always been a leading retailer of online glasses at an affordable cost. They are the most used online service for buying eyeglasses. Zenni Optical is a Chinese-based company which can account for some long shipping times, but they routinely get their glasses to consumers in an average of two weeks.
Zenni Optical was founded in 2003 as 19DollarEyeglases. This company has always been a leading retailer of online glasses at an affordable cost. They are the most used online service for buying eyeglasses. Zenni Optical is a Chinese-based company which can account for some long shipping times, but they routinely get their glasses to consumers in an average of two weeks.
Zenni Optical offers a straightforward return policy, allowing customers to return their eyewear within 30 days of receipt. This policy is designed to ensure customer satisfaction, providing a full refund or store credit, depending on the customer's preference. The process begins by contacting Zenni's customer service to initiate the return, after which a return authorization is provided. Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on Zenni's part.
One common complaint among customers is the responsibility for return shipping costs, which can be a deterrent for those unsure about their purchase. Additionally, the policy requires that the returned items be in their original condition, which can be challenging if the glasses have been worn or adjusted. Another pain point is the time it takes to process returns and issue refunds, which can sometimes be longer than expected.
To avoid these issues, customers are encouraged to use Zenni's virtual try-on feature and detailed measurement guides to ensure the right fit and style before purchasing. If a return is necessary, it's important to keep the original packaging and follow the return instructions carefully to avoid any delays. Overall, while the return policy is generally customer-friendly, being aware of these potential challenges can help ensure a smoother return experience.
Warby Parker is a great alternative if you're looking for trendy eyewear with a home try-on option. They offer stylish frames and a convenient way to test them out before buying.
EyeBuyDirect is perfect for budget-conscious shoppers. They have a wide selection of affordable glasses and often run promotions, making it easy to find a deal.
GlassesUSA offers a vast range of eyewear options, including designer brands. They frequently have sales, so it's worth checking out if you're looking for a bargain.
Firmoo is known for its affordable and stylish eyewear. They offer a first-pair-free deal, which is great if you're trying out new styles without a big commitment.
Coastal is a solid choice for those seeking a variety of eyewear options, including contact lenses. They often have promotions and discounts, making it a budget-friendly option.
Zenni Optical allows returns within 30 days of receipt for a full refund or store credit. Customers must contact customer service to initiate the return.
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error by Zenni Optical.
You can contact Zenni Optical customer service through their website's contact page or by calling 800-211-2105.
Yes, you can track your order by logging into your account on the Zenni Optical website and visiting the 'My Orders' section.
Zenni Optical frequently offers deals and discounts, which can be found on their 'Deals' page on the website.
3.5 /5
Rate your experience with Zenni Optical
No reviews yet — Be the first to share your experience.
