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Smart Buy Glasses is an online retailer of sunglasses, prescription eyeglasses, and contact lenses. The company is dedicated to selling top brand names in eyewear without the hefty designer price tag. The company's innovative interactive shopping experience allows shoppers to virtually try-on glasses using their try-on feature lens scanner app. Both applications enable consumers to feel more confident about their online purchases without needing to leave their homes' comfort. In addition, Smart Buy Glasses has a team of on-call opticians, allowing consumers to speak with a qualified optician about their eyeglass needs. Designer eyeglasses available through Smart Buy Glasses include Ray-Ban, Versace, and Tom Ford. All designer eyeglasses come with free anti-reflective, anti-scratch, and UV protection coatings. Blue light filtering and multifocal lenses are also available as an add-on feature.
Smart Buy Glasses is an online retailer of sunglasses, prescription eyeglasses, and contact lenses. The company is dedicated to selling top brand names in eyewear without the hefty designer price tag. The company's innovative interactive shopping experience allows shoppers to virtually try-on glasses using their try-on feature lens scanner app. Both applications enable consumers to feel more confident about their online purchases without needing to leave their homes' comfort. In addition, Smart Buy Glasses has a team of on-call opticians, allowing consumers to speak with a qualified optician about their eyeglass needs. Designer eyeglasses available through Smart Buy Glasses include Ray-Ban, Versace, and Tom Ford. All designer eyeglasses come with free anti-reflective, anti-scratch, and UV protection coatings. Blue light filtering and multifocal lenses are also available as an add-on feature.
Smart Buy Glasses offers a generous 100-day return policy, allowing customers ample time to decide if their purchase is right for them. This policy applies to most products, including prescription glasses and sunglasses. To initiate a return, customers must ensure that the items are in their original condition, with all packaging and accessories intact. The process begins by contacting their customer service team, who will guide you through the necessary steps.
One common complaint among customers is the requirement for items to be in 'like-new' condition, which can be challenging if the glasses have been worn. Additionally, while the return period is lengthy, the process itself can sometimes be cumbersome, with customers needing to cover return shipping costs unless the item is defective. It's important to note that custom-made prescription lenses may not be eligible for a full refund, which can be a point of frustration for some buyers.
To avoid any issues, it's advisable to thoroughly check the product upon arrival and ensure it meets your expectations. If you decide to return an item, initiate the process as soon as possible to avoid any delays. Smart Buy Glasses also offers a 24-month warranty against manufacturer defects, providing additional peace of mind. However, this warranty does not cover accidental damage or wear and tear, which is something to keep in mind.
For those looking to exchange their purchase, the process is similar to returns. Customers should contact customer service to discuss their options. Exchanges are subject to stock availability, so it's a good idea to act quickly if you have a specific replacement in mind. Overall, while the return policy is customer-friendly in terms of duration, being aware of the specific conditions and potential costs involved can help ensure a smooth experience.
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Smart Buy Glasses offers a 100-day return policy for most products, allowing returns if items are in original condition.
To return an item, contact Smart Buy Glasses' customer service for guidance and ensure the product is in its original condition.
Customers are generally responsible for return shipping costs unless the item is defective.
Yes, exchanges are possible. Contact customer service to discuss options, keeping in mind stock availability.
Yes, they offer a 24-month warranty against manufacturer defects, but it doesn't cover accidental damage or wear and tear.
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