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Warby Parker is a company that sells eyewear online and in stores. The company was founded in 2010 with a mission to offer high-quality, stylish and affordable glasses to customers. Warby Parker also has a social impact program called Buy a Pair, Give a Pair, which donates a pair of glasses to someone in need for every pair sold. Warby Parker's website allows customers to browse hundreds of frames, customize their lenses, and try on five pairs at home for free. Warby Parker also has over 140 retail locations across the US and Canada, where customers can get eye exams, fittings and adjustments. Warby Parker is a leader in the online eyewear industry, with a vision to make glasses accessible and fun for everyone.
Warby Parker is a company that sells eyewear online and in stores. The company was founded in 2010 with a mission to offer high-quality, stylish and affordable glasses to customers. Warby Parker also has a social impact program called Buy a Pair, Give a Pair, which donates a pair of glasses to someone in need for every pair sold. Warby Parker's website allows customers to browse hundreds of frames, customize their lenses, and try on five pairs at home for free. Warby Parker also has over 140 retail locations across the US and Canada, where customers can get eye exams, fittings and adjustments. Warby Parker is a leader in the online eyewear industry, with a vision to make glasses accessible and fun for everyone.
Warby Parker offers a straightforward return policy, allowing customers to return or exchange their eyewear within 30 days of purchase. This policy applies to both online and in-store purchases, providing flexibility for customers who may change their minds or find that their new glasses aren't quite the right fit. The process is designed to be hassle-free, with prepaid return labels available for online orders, making it easy to send back items without incurring additional costs.
One common complaint among customers is the time it takes to process returns and receive refunds. While Warby Parker aims to handle returns promptly, some customers have reported delays, particularly during peak shopping seasons. It's important to keep this in mind and allow extra time for processing if you're returning items during busy periods.
Another potential pain point is the condition of returned items. Warby Parker requires that all returned eyewear be in their original condition, with no signs of wear or damage. This means that if you've worn your glasses extensively or they've been damaged, you may face challenges in getting a full refund. To avoid this, it's advisable to handle your eyewear with care during the trial period.
For those who need prescription adjustments, Warby Parker offers a one-time lens replacement within the first year of purchase. This is a valuable service for customers whose prescriptions may change shortly after buying new glasses. However, it's worth noting that this service is limited to one adjustment per purchase, so it's crucial to ensure your prescription is accurate before ordering.
Overall, Warby Parker's return policy is customer-friendly, but it's essential to be aware of the conditions and potential delays. By understanding the policy details and planning accordingly, you can ensure a smooth return or exchange experience.
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Warby Parker allows returns or exchanges within 30 days of purchase, provided the items are in their original condition.
You can return your glasses by visiting Warby Parker's return page, where you can print a prepaid return label and send the items back.
Yes, Warby Parker allows exchanges within 30 days of purchase, so you can choose a different style if your original choice doesn't suit you.
Refunds are typically processed within 10-14 business days after Warby Parker receives your returned items.
Yes, Warby Parker offers a one-time lens replacement within the first year of purchase if your prescription changes.
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Reviews 3 reviews
I have no printer to run label for returns and I use an old tablet that will not connect to printers at the library. I asked if I could return the glasses without if I but the info in the original package and PAID to return, but same sense as response about library (and I'm mobility impaired in adfition) Even asked if they'd mail the return label...no response. Now stick with glasses that distort my vision, ill fitting, and flimsy....still no answer....scam
Awesome return policy
Great service and selection!
