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New Balance is a global athletic footwear and apparel company that was founded in 1906. New Balance offers a wide range of products for different sports, lifestyles and fitness goals. New Balance is committed to quality, innovation and social responsibility. Strives to help athletes of all levels achieve their peak performance and personal best.
New Balance is a global athletic footwear and apparel company that was founded in 1906. New Balance offers a wide range of products for different sports, lifestyles and fitness goals. New Balance is committed to quality, innovation and social responsibility. Strives to help athletes of all levels achieve their peak performance and personal best.
New Balance offers a 45-day return policy, allowing customers to return items they are not satisfied with. This period starts from the date of purchase, giving customers ample time to decide if the product meets their expectations. The return process is straightforward, requiring customers to initiate the return online through their account or the guest return portal. Once the return is approved, customers receive a prepaid shipping label to send the item back.
One common complaint about New Balance's return policy is the condition requirement. Items must be returned in their original condition, unworn, and with all tags attached. This can be a pain point for customers who have worn the shoes briefly and found them uncomfortable. Additionally, personalized or custom items are not eligible for returns, which can be disappointing for those who have ordered customized products.
Another issue some customers face is the processing time for refunds. While New Balance aims to process returns quickly, it can take up to 10 business days for the refund to appear in the customer's account after the return is received. This delay can be frustrating for those expecting a quicker resolution.
To ensure a smooth return experience, customers are advised to keep their order confirmation and return tracking information handy. This helps in case there are any discrepancies or delays in the return process. For exchanges, customers need to return the original item and place a new order, as New Balance does not offer direct exchanges.
Overall, while the 45-day return policy is generous, customers should be aware of the condition requirements and potential delays in refund processing. By understanding these aspects, they can better navigate the return process and ensure a satisfactory resolution.
If you're into athletic gear, Nike is a great alternative to New Balance. They offer a wide range of sneakers and sportswear, often with the latest tech and styles.
Adidas is another top choice for sports enthusiasts. They have a fantastic selection of shoes and apparel, blending performance with style.
Puma offers a trendy mix of athletic and casual wear. If you're looking for something stylish yet functional, check them out.
Under Armour is perfect for those who love high-performance sportswear. They focus on innovative designs that enhance athletic performance.
Asics is known for their running shoes, offering great support and comfort. They're a solid choice if you're into running or need reliable athletic footwear.
Skechers is a go-to for comfortable and affordable footwear. They have a wide range of styles, from casual to sporty, that won't break the bank.
Reebok offers a mix of classic and modern athletic wear. They're great for those who appreciate both style and performance in their sports gear.
Brooks Running is a favorite among runners for their high-quality running shoes. They focus on comfort and support, making them a top choice for serious runners.
Saucony is another excellent option for running enthusiasts. They offer a range of shoes designed for different running styles and needs.
Hoka One One is known for their maximalist running shoes, providing extra cushioning and support. They're ideal for long-distance runners seeking comfort.
New Balance offers a 45-day return policy for items in their original condition. Personalized items are not eligible for returns.
To return a product, initiate the return online through your account or the guest return portal. You'll receive a prepaid shipping label to send the item back.
Refunds can take up to 10 business days to process after New Balance receives the returned item.
New Balance does not offer direct exchanges. You need to return the original item and place a new order.
No, personalized or custom items are not eligible for returns at New Balance.
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