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1-800-PetMeds is a pet pharmacy with home offices in Florida. The company is licensed to dispense prescription medications to all 50 United States. The National Association of Boards of Pharmacy has verified 1800 PetMeds as an online veterinary pharmacy, is publicly traded on the NASDAQ, and has served more than 11 million customers since its inception more than 25 years ago. The company carries all the major prescription brands carried by standard veterinary offices in the United States. They only dispense FDA and EPA-approved medications and honor the manufacturer guarantees that come with many medications. Additionally, 1-800-PetMeds sells its own PetMeds brand products that have undergone independent verification by third parties.
1-800-PetMeds is a pet pharmacy with home offices in Florida. The company is licensed to dispense prescription medications to all 50 United States. The National Association of Boards of Pharmacy has verified 1800 PetMeds as an online veterinary pharmacy, is publicly traded on the NASDAQ, and has served more than 11 million customers since its inception more than 25 years ago. The company carries all the major prescription brands carried by standard veterinary offices in the United States. They only dispense FDA and EPA-approved medications and honor the manufacturer guarantees that come with many medications. Additionally, 1-800-PetMeds sells its own PetMeds brand products that have undergone independent verification by third parties.
PetMeds offers a 30-day return policy for most of their products, allowing customers to return items if they are not satisfied. This policy is quite straightforward: customers can return unopened and unused items within 30 days of purchase for a full refund. However, it's important to note that prescription medications are not eligible for return due to legal restrictions, which is a common practice in the industry.
To initiate a return, customers need to contact PetMeds' customer service to obtain a Return Merchandise Authorization (RMA) number. This step is crucial as returns without an RMA number may not be processed. Once the RMA is obtained, customers can ship the product back to PetMeds. It's recommended to use a trackable shipping method to ensure the package is received.
One common complaint among customers is the exclusion of prescription medications from the return policy. While this is standard across the industry, it can be frustrating for pet owners who may have ordered the wrong medication or dosage. Additionally, some customers have reported delays in receiving their refunds, which can be attributed to the time it takes for the returned item to be processed and the refund to be issued.
For non-prescription items, the return process is generally smooth, but customers should be aware that they are responsible for the return shipping costs unless the return is due to an error on PetMeds' part. In such cases, PetMeds will cover the return shipping costs. It's also worth noting that refunds are issued to the original payment method, which can take a few business days to reflect in the customer's account.
Overall, while the return policy is customer-friendly for non-prescription items, the restrictions on prescription returns and potential delays in refund processing are important considerations for customers. To avoid issues, it's advisable to double-check orders before finalizing them, especially when it comes to prescription medications.
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PetMeds offers a 30-day return policy for most items, excluding prescription medications. Unopened and unused items can be returned for a full refund.
No, prescription medications cannot be returned to PetMeds due to legal restrictions. It's important to double-check your order before finalizing it.
To return an item, contact PetMeds' customer service for an RMA number, then ship the item back using a trackable method. Ensure the item is unopened and unused.
Refunds are issued to the original payment method and can take a few business days to process after the returned item is received and processed by PetMeds.
PetMeds covers return shipping costs only if the return is due to an error on their part. Otherwise, customers are responsible for return shipping costs.
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