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Chewy is an online e-commerce pet food, pet supply, and pet medication retailer that is known for fast, low-cost shipping, excellent customer service, and the discounts they offer on common pet products. Based in Bania Beach, Florida, Chewy was founded in 2011, and hired some of the best former employees from Amazon, Wayfair, Petsmart, and Whole Foods. In 2017, PetSmart acquired Chewy for $3,500,000,000 the largest purchase of an e-com business in history (at the time). While Chewy is primarily known for supplying food, treats, accessories, and pet supplies on auto-shipment, it now offers its own pet pharmacy that is ran by in-house veterinarians, and will soon offer pet health insurance and wellness plans, too. They offer foods and supplies for cats, dogs, small pets, reptiles, birds (exotic and common), fish, farm animals, livestock, and even horses.
Chewy is an online e-commerce pet food, pet supply, and pet medication retailer that is known for fast, low-cost shipping, excellent customer service, and the discounts they offer on common pet products. Based in Bania Beach, Florida, Chewy was founded in 2011, and hired some of the best former employees from Amazon, Wayfair, Petsmart, and Whole Foods. In 2017, PetSmart acquired Chewy for $3,500,000,000 the largest purchase of an e-com business in history (at the time). While Chewy is primarily known for supplying food, treats, accessories, and pet supplies on auto-shipment, it now offers its own pet pharmacy that is ran by in-house veterinarians, and will soon offer pet health insurance and wellness plans, too. They offer foods and supplies for cats, dogs, small pets, reptiles, birds (exotic and common), fish, farm animals, livestock, and even horses.
Chewy offers a generous return policy, allowing customers to return items within 365 days of purchase. This policy is particularly appealing to pet owners who may need time to determine if a product is suitable for their pet. The process is straightforward: customers can initiate a return through their account on the Chewy website, where they can select the order and item they wish to return.
One of the standout features of Chewy's return policy is its flexibility. Customers can return items even if they are opened or partially used, which is a significant advantage when trying out new pet foods or products. However, there are some exceptions, such as prescription medications, which cannot be returned once opened. This is a common pain point for customers who may find that a prescribed product does not work for their pet.
Chewy's customer service is highly regarded, and they often go above and beyond to resolve issues. If a customer is dissatisfied with a product, Chewy may offer a refund or replacement without requiring the item to be returned, especially if the product is defective or damaged. This customer-first approach has earned Chewy a loyal customer base.
Despite the generous policy, some customers have reported challenges with the return process. Common complaints include delays in processing refunds and difficulties in reaching customer service during peak times. To mitigate these issues, it's recommended to initiate returns as soon as possible and to keep track of all communications with Chewy's support team.
Overall, Chewy's return policy is one of the most accommodating in the pet supply industry, providing peace of mind to pet owners. Whether you're trying a new brand of dog food or purchasing a new pet bed, Chewy's policy ensures that you can shop with confidence, knowing that returns are hassle-free.
If Chewy doesn't have what you need, PetSmart is a great alternative. They offer a wide range of pet supplies and often have in-store events and services like grooming and training.
Petco is another solid choice for pet supplies. They have a good selection of products and services, including veterinary care and pet adoption events.
PetFlow is perfect for those who love the convenience of auto-ship for pet food and supplies. They offer a variety of brands and often have discounts for recurring orders.
Amazon is a go-to for just about anything, including pet supplies. With fast shipping and a vast selection, it's a convenient option if you're in a pinch.
Walmart offers a wide range of pet products at competitive prices. It's a great place to shop if you're looking for budget-friendly options and the convenience of in-store pickup.
Chewy offers a 365-day return policy for most items, allowing returns even if the product is opened or used. Some exceptions apply, such as prescription medications.
To return an item, log into your Chewy account, go to your orders, select the item you wish to return, and follow the instructions provided.
Yes, Chewy allows returns of opened pet food within 365 days of purchase, making it easy to try new products without worry.
Yes, Chewy often provides refunds or replacements for defective products without requiring the item to be returned.
Refunds from Chewy are typically processed within 3-5 business days after the return is received and approved.
4.9 /5
Rate your experience with Chewy
Reviews 17 reviews
Great quality and service
I’ve been using chewy for a few years now and this is the first time I’ve needed to return something. Their policy is excellent as well as their products. I’m only returning my item because I confused one thing for another and ended up buying the wrong one.
thank you!
I had a refund coming from Chewy. via check by mail, and they told me it would take no more than 2 weeks. After 2 weeks, I called and the told me there was a misunderstanding, and that it actually takes 3-5 weeks, WHICH IS ABSURD! After 4 weeks I filed a complaint with BBB which Chewys totally ignored, and kept telling me 3-5 weeks. I then had to write to Chewys executive and finally got someone to cancel the first check and overnight another check, after I told her what they were doing was wrong and deceptive. It is 5 weeks now and the check never arrived, and I dont believe they ever sent it because I asked them for proof it was sent and they made up ridiculous excuses why they could not. I called USPS, the carrier they used originally and they told me it should not take more than a couple of weeks to get from Florida to New Hampshirre. So, they are saying it takes them 3 weeks to process the refund? NOT REASONABLE...NO COMPANY I HAVE DEALT WITH HAS TAKEN 3-5 WEEKS!!! I wish I knew where to file a thir party complaint who can actually investigate Chewy's 3-5 weeks refund policy, as customers should not be subjected to this deceptive, unfair and dishonest treatment of their own money.
Love chewy. Everyone is so helpful and efficient! 😊
wonderful service
Elijah was fantastic. Very professional and handled my issue quickly.
Good products and competitive pricing.
Chewy is the best company to do pet shopping with. Also their employees are top notch
Amazing service and products. So convenient for the modern day busy family!
Always great to deal with, quick and accurate delivery!
Shipping issues has started on my last 2 orders. I received 1 case of grilled chicken cat food with my 2 cases of salmon pate. I ordered 3 cases of salmon pate. On my most recent order I received 3 cases if salmon shreds instead of 3 cases of salmon pate.
I can not believe how quick and thoughtful my return experience was, thanks Chewy
Amazing customer service and return policy
Chewy makes everything so easy and pleasant. Thank you❤️
When my best friend, Buddy, died after ten wonderful years together, I realized that I still had auto-shipped orders turned on from Chewy when fifty pounds of dog food and a small bag of treats showed up on my doorstep. I was so distracted by the empty, curled-up-Buddy-shaped worn-out spot on my couch to remember to cancel the shipment. So I opted for the live-messaging option on my phone and I was blown away by the kindness and empathy that my customer service agent showed me. She issued me a full refund for the treats and the big bag of dog food, and then told me I could just donate both bags to my local animal shelter. It felt good to help local dogs, while still getting my money back from the food that I wasn’t able to give my Buddy. Not five days later, I received flowers and a postcard in the mail, with a handwritten sympathy note from that same customer service agent I had live-messaged less than a week ago. I couldn’t believe how much time, effort, and love Chewy gifted me to show their condolences for the loss of Buddy.
Chewy's customer service is top notch!!!
