Great quality and service

I’ve been using chewy for a few years now and this is the first time I’ve needed to return something. Their policy is excellent as well as their products. I’m only returning my item because I confused one thing for another and ended up buying the wrong one.

thank you!

I had a refund coming from Chewy. via check by mail, and they told me it would take no more than 2 weeks. After 2 weeks, I called and the told me there was a misunderstanding, and that it actually takes 3-5 weeks, WHICH IS ABSURD! After 4 weeks I filed a complaint with BBB which Chewys totally ignored, and kept telling me 3-5 weeks. I then had to write to Chewys executive and finally got someone to cancel the first check and overnight another check, after I told her what they were doing was wrong and deceptive. It is 5 weeks now and the check never arrived, and I dont believe they ever sent it because I asked them for proof it was sent and they made up ridiculous excuses why they could not. I called USPS, the carrier they used originally and they told me it should not take more than a couple of weeks to get from Florida to New Hampshirre. So, they are saying it takes them 3 weeks to process the refund? NOT REASONABLE...NO COMPANY I HAVE DEALT WITH HAS TAKEN 3-5 WEEKS!!! I wish I knew where to file a thir party complaint who can actually investigate Chewy's 3-5 weeks refund policy, as customers should not be subjected to this deceptive, unfair and dishonest treatment of their own money.

Love chewy. Everyone is so helpful and efficient! 😊

wonderful service

Elijah was fantastic. Very professional and handled my issue quickly.

Good products and competitive pricing.

Chewy is the best company to do pet shopping with. Also their employees are top notch

Amazing service and products. So convenient for the modern day busy family!

Always great to deal with, quick and accurate delivery!

Shipping issues has started on my last 2 orders. I received 1 case of grilled chicken cat food with my 2 cases of salmon pate. I ordered 3 cases of salmon pate. On my most recent order I received 3 cases if salmon shreds instead of 3 cases of salmon pate.

I can not believe how quick and thoughtful my return experience was, thanks Chewy

Amazing customer service and return policy

Chewy makes everything so easy and pleasant. Thank you❤️

When my best friend, Buddy, died after ten wonderful years together, I realized that I still had auto-shipped orders turned on from Chewy when fifty pounds of dog food and a small bag of treats showed up on my doorstep. I was so distracted by the empty, curled-up-Buddy-shaped worn-out spot on my couch to remember to cancel the shipment. So I opted for the live-messaging option on my phone and I was blown away by the kindness and empathy that my customer service agent showed me. She issued me a full refund for the treats and the big bag of dog food, and then told me I could just donate both bags to my local animal shelter. It felt good to help local dogs, while still getting my money back from the food that I wasn’t able to give my Buddy. Not five days later, I received flowers and a postcard in the mail, with a handwritten sympathy note from that same customer service agent I had live-messaged less than a week ago. I couldn’t believe how much time, effort, and love Chewy gifted me to show their condolences for the loss of Buddy.

Chewy's customer service is top notch!!!