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QVC (Quality Value Convenience) is a popular home shopping network that has been around for decades. Founded by Joseph Segel and owned by Qurate Retail Group, the company broadcasts to over 350 million homes in different countries, including the US, Germany, the UK, and Italy. QVC is one of the biggest electronic retailers and sells a wide range of items, such as jewelry, cosmetics, clothing, toys, and housewares. On top of that, the company usually has great deals where you can get items at a discount.
QVC (Quality Value Convenience) is a popular home shopping network that has been around for decades. Founded by Joseph Segel and owned by Qurate Retail Group, the company broadcasts to over 350 million homes in different countries, including the US, Germany, the UK, and Italy. QVC is one of the biggest electronic retailers and sells a wide range of items, such as jewelry, cosmetics, clothing, toys, and housewares. On top of that, the company usually has great deals where you can get items at a discount.
QVC offers a 30-day return policy, allowing customers to return items within 30 days of receipt for a refund or exchange. This policy applies to most products, but there are exceptions, such as personalized items or perishable goods, which may not be eligible for return. To initiate a return, customers can use the return label provided with their order or print one from the QVC website.
One common complaint about QVC's return policy is the cost of return shipping, which is typically deducted from the refund amount. This can be frustrating for customers who are returning items due to quality issues or incorrect shipments. Additionally, some customers have reported delays in processing returns and receiving refunds, which can add to the inconvenience.
To ensure a smooth return process, customers are advised to keep the original packaging and include all accessories and documentation when returning an item. It's also important to track the return shipment to confirm its delivery back to QVC. In cases where a product is defective or incorrect, contacting QVC's customer service can sometimes result in a waived return shipping fee.
For those looking to cancel an order, QVC allows cancellations before the item is shipped. However, once an item is in the shipping process, it cannot be canceled, and the customer will need to wait to receive the item and then initiate a return. This can be a point of frustration for customers who change their minds shortly after placing an order.
Overall, while QVC's return policy is fairly standard, the cost of return shipping and potential delays in processing can be pain points for customers. Being aware of these aspects and planning accordingly can help mitigate some of the common issues faced during the return process.
If you love QVC, you'll probably enjoy HSN too. They offer a similar range of products with live demonstrations and special deals, making it a fun shopping experience.
Amazon is a go-to for just about anything you need. They have a massive selection and often offer competitive prices, plus fast shipping with Prime.
Walmart is great for finding everyday essentials at low prices. They have a wide range of products, from groceries to electronics, both online and in-store.
Target is perfect for trendy home goods and stylish clothing. They offer a good mix of quality and affordability, with lots of exclusive brands.
Macy's is a classic department store with a wide selection of fashion, beauty, and home products. They often have sales and a great rewards program.
Nordstrom is known for high-quality fashion and excellent customer service. If you're looking for designer brands and a great shopping experience, check them out.
QVC offers a 30-day return policy for most items, allowing returns for a refund or exchange. Some exceptions apply, such as personalized or perishable items.
To return an item, use the return label provided with your order or print one from QVC's website. Ensure the item is in its original packaging with all accessories.
Yes, QVC typically deducts the cost of return shipping from your refund. However, contacting customer service for defective items may result in waived fees.
Orders can be canceled before shipping. Once shipped, you must wait to receive the item and then initiate a return.
Return processing times can vary, but customers often report delays. It's advisable to track your return shipment to confirm delivery back to QVC.
3.7 /5
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Reviews 23 reviews
I have tried to find the return label and I don't want to pay for a return label. This program isn't helpful at all.
Horrible Return policy - I will NOT be purchasing anything from QVC again.
Ordered a musical Santa candy dish that I loved. Unfortunately, when it arrived it was shattered beyond repair. I called customer service and they offered to replace it at no charge. They did not have the Santa in stock, so they offered a snowman instead. I was very disappointed that the Santa was no longer available but extremely pleased with the level of customer service I received.
Great Service
The one item I want to return did not have a return label in the box
I sent some in for refund weeks ago and have not gotten them
I receive too many packages without a return label>
For over an hour and a half I was "on-hold" waiting for a representative to answer so I could get a return label. Meanwhile I was using up the minutes on my cell. Ended hanging up due to not having enough minutes on my cell. I have requested labels in the past for my orders as I do not have a printer. A company as large as QVC should have policies in place for customers that need the return labels included due to not having accessibility to printers.
Was charged 6.95 on my return. Don't understand why I was also charged the 5.50 that I paid when the item was shipped to me. Seems I've paid for shipping 3 times on an item that only traveled TWICE!!! Total return cost me 12.45. QVC needs to remove the V!!! No longer a value!!
cannot print return label
Unbelievable to try and return something no more business with qvc
order number not on packing slip. trying to exchange for different size (for elderly relative) and cannot get shipping label.
Want the return label back.
I like the bra but it is very small would like to return please.
I have been a QVC customer for years and never had any difficulty with anything. That is so refreshing. Thank you.
I will never buy anything from QVC again product was defective and it is crazy what u have to go through to return
I tried on one boot and it was extremely large on one foot so I am returning the item, although it is a beautiful boot. Very happy with QVC
So cute but so disappointed. I handwashed this dress in cold water and hung to dry - it still shrunk. Must be a size smaller now. Will have to return.
You make it very hard to return an item
i love qvc the products are great but i am missing a candle starry night hurricanes by valerie in white i recieved the batteries cell box but not the candle
Did not fit. Couldn’t get my feet in them.
I had two products that I needed to return.The products came without return labels. It was so inconvenient trying to get a return label sent to me I'm reconsidering shopping w QVC anymore. Not liking the no return labels anymore.....WHY ???
not for me
