3.8 /5 Rate Your Experience
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30 days Learn More
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RueLaLa is an exclusive online shopping destination offering its members special access to time-limited sales events on the best brands in fashion, accessories, footwear, home decor, and travel. Known for its curated selection of designer and boutique items. The platform features a wide array of products for men, women, and children, along with home goods and travel experiences, all available for a limited time to maintain exclusivity and freshness in offerings. With a focus on providing a premium shopping experience, RueLaLa combines the thrill of discovering new deals daily with the convenience of online shopping.
RueLaLa is an exclusive online shopping destination offering its members special access to time-limited sales events on the best brands in fashion, accessories, footwear, home decor, and travel. Known for its curated selection of designer and boutique items. The platform features a wide array of products for men, women, and children, along with home goods and travel experiences, all available for a limited time to maintain exclusivity and freshness in offerings. With a focus on providing a premium shopping experience, RueLaLa combines the thrill of discovering new deals daily with the convenience of online shopping.
RueLala offers a 30-day return policy for most items, allowing customers to return products within 30 days of purchase. However, it's important to note that some items may be final sale and not eligible for return. Customers should always check the product details page for specific return eligibility before making a purchase.
To initiate a return, customers need to log into their RueLala account and navigate to the 'My Orders' section. From there, they can select the item they wish to return and follow the prompts to generate a return label. It's crucial to ensure that the item is in its original condition, with all tags attached, to qualify for a refund.
One common complaint among RueLala customers is the restocking fee that may apply to certain returns. This fee can be a surprise to some shoppers, so it's advisable to review the return policy details carefully. Additionally, the cost of return shipping is typically deducted from the refund amount, which can be another point of frustration for customers.
For items that are not eligible for return, such as final sale products, customers are encouraged to contact RueLala's customer service for assistance. While the policy is generally straightforward, exceptions may be made on a case-by-case basis, especially if the item is defective or damaged upon arrival.
Overall, while RueLala's return policy is relatively standard, customers should be aware of the potential fees and restrictions. By understanding the policy thoroughly, shoppers can avoid unexpected charges and ensure a smoother return process. If you have any questions or concerns, reaching out to RueLala's customer service team can provide additional clarity and support.
Nordstrom is a great place to shop for high-end fashion and accessories. They offer a wide range of designer brands and have a generous return policy, making it a reliable choice for quality shopping.
Bloomingdale's is perfect for those looking for luxury fashion and home goods. They often have sales and offer a variety of designer brands, similar to what you'd find at RueLala.
Macy's is a classic department store with a wide selection of clothing, home goods, and more. They frequently have sales and offer a good mix of high-end and affordable brands.
Saks Off 5th is the outlet store for Saks Fifth Avenue, offering designer brands at discounted prices. It's a great alternative for finding luxury items at a bargain.
The RealReal specializes in authenticated luxury consignment. If you're looking for pre-owned designer items, this is a fantastic place to find unique pieces at reduced prices.
Farfetch connects you with luxury boutiques around the world, offering a vast selection of designer fashion. It's perfect for finding unique and high-end items you might not see elsewhere.
Vestiaire Collective is a global platform for pre-owned luxury fashion. It's a great place to find second-hand designer items that are authenticated and often at a fraction of the original price.
RueLala offers a 30-day return policy for most items. Some items may be final sale and not eligible for return, so check the product details before purchasing.
To return an item, log into your RueLala account, go to 'My Orders', select the item, and follow the prompts to generate a return label. Ensure the item is in original condition with tags attached.
Yes, the cost of return shipping is typically deducted from your refund amount. Be sure to review the return policy for any applicable restocking fees.
Final sale items are generally not eligible for return. However, if the item is defective or damaged, contact RueLala's customer service for assistance.
You can contact RueLala customer service through their support page at https://www.ruelala.com/help/contact or by calling 888-992-5252.
3.8 /5
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Reviews 3 reviews
Fablulous prices, great merchandise and helpful customer service!
I was happy to find some items that I liked at Rue La La but the return process is a nightmare. I was under the impression that I would get a refund on my original form of payment but instead they opt to make it a store credit. Well I've been paying interest on my credit card for 2 months without even knowing I had a store credit. If you look at their website the only think you can do is send an email, which later on you get an Ai response the solves absolutely nothing. I had to play detective and search the web for their number. When I was able to speak to someone, they said I had to talk to someone in their billing department. I've been on hold for over 15 minutes and still no one has taken my call. I guess I will just continue to enjoy the music as long as I can. All I can say is that this is not a pleasant experience and I will triple check myself before I even buy anything from here again. Having $2,000 in limbo is not fun!
Worst customer service ever
