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Rugs.com is your go-to place for all things rugs. Whether you're looking for a plush area rug or a durable outdoor mat, they've got a wide selection to fit any style and budget.
Rugs.com offers a 30-day return policy, allowing customers to return items within 30 days of delivery for a refund. This policy is designed to give customers peace of mind when purchasing rugs online, as it can be challenging to determine if a rug will fit perfectly in a space without seeing it in person. To initiate a return, customers must visit the Rugs.com returns page and follow the instructions provided. It's important to note that the item must be in its original condition and packaging to qualify for a return.
One common complaint about the return policy is the cost of return shipping, which is typically the responsibility of the customer. This can be a significant expense, especially for larger rugs. Additionally, some customers have reported delays in receiving their refunds, which can be frustrating. To avoid these issues, it's recommended to carefully measure your space and consider ordering a sample swatch if available.
Another pain point is the restocking fee that may apply to certain returns. This fee can be a surprise to customers who are not aware of it beforehand. To ensure a smooth return process, it's crucial to read the return policy details on the Rugs.com website before making a purchase. If you have any questions or concerns, contacting their customer service team can provide clarity and assistance.
For those who need to exchange an item, Rugs.com does not offer direct exchanges. Instead, customers must return the original item and place a new order for the desired product. This can be inconvenient, but it allows for flexibility in choosing a different style or size. Overall, while the return policy at Rugs.com is fairly standard, being informed and prepared can help mitigate potential issues.
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Rugs.com offers a 30-day return policy. Items must be returned in their original condition and packaging. Return shipping costs are typically the customer's responsibility.
To return a rug, visit the Rugs.com returns page and follow the instructions. Ensure the item is in its original condition and packaging.
Rugs.com does not offer direct exchanges. Customers must return the original item and place a new order for the desired product.
Refunds are typically processed within a few weeks after the returned item is received and inspected. Delays can occur, so it's best to contact customer service if you have concerns.
Return shipping costs are usually the customer's responsibility, and a restocking fee may apply to certain returns. Check the return policy for details.
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