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Scheels is a one-stop shop for all your sporting goods needs. From outdoor gear to athletic apparel, they have everything you need for your next adventure or workout.
Scheels offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a full refund or exchange. The items must be in new, unused condition with all original packaging and tags attached. This policy applies to both in-store and online purchases, providing flexibility for customers who may have changed their minds or found the product unsuitable.
One common complaint about Scheels' return policy is the requirement for items to be in new condition. Customers who have used a product, even minimally, may find it challenging to meet this criterion, leading to potential dissatisfaction. Additionally, some customers have reported issues with returning items purchased online, as they may need to cover return shipping costs unless the item was defective or incorrect.
To initiate a return, customers can visit any Scheels store or use the online return portal. For online returns, customers need to log into their account, select the order, and follow the instructions to print a return label. It's important to note that refunds are processed to the original payment method, and it may take several business days for the refund to appear in the customer's account.
For those who received a gift from Scheels, returns can be processed in-store with a gift receipt. Without a receipt, customers may receive store credit at the current selling price. This can be a point of frustration for gift recipients who may not have access to the original purchase information.
Overall, while Scheels' return policy is fairly standard, customers should be aware of the conditions and potential costs associated with returning items. Ensuring that products are returned in new condition and understanding the process for online returns can help mitigate common issues and ensure a smooth return experience.
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Scheels offers a 30-day return policy for items in new, unused condition with original packaging and tags. Returns can be made in-store or online.
To return an online purchase, log into your Scheels account, select the order, and follow the instructions to print a return label. Return shipping costs may apply.
Yes, you can return a gift to Scheels without a receipt, but you may receive store credit at the current selling price.
Refunds are processed to the original payment method and may take several business days to appear in your account.
Scheels may cover return shipping costs if the item is defective or incorrect. Otherwise, customers are responsible for return shipping.
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