T-Mobile Cancellation and Refund Policy Explained

T-Mobile, a leading name in the telecommunications industry, offers a wide range of devices, plans, and services to keep customers connected at all times. While their products are designed to meet diverse needs, customers often have questions about what happens if they need to cancel a service.

Many people wonder about T-Mobile’s cancellation policy, including how to cancel a plan, what fees may apply, and whether they can receive a refund for unused service. These policies helps customers make informed decisions, ensures a smoother experience, and reduces stress when changes to their service are needed.

What Is The Cancellation And Refund Policy For T-Mobile?

T-Mobile allows you to cancel your service and request a refund if you act within their return window. If you purchased a device in-store, you generally have 14 days from the date of purchase to return it along with canceling your service if desired. If you ordered your device online or by phone, the return window is extended to 20 days from the shipping date.

Refunds are issued minus any applicable shipping costs, rebates, or restocking fees. Promotional offers may require you to return all included items to remain eligible for discounts. Prepaid services, e-coupons, and gift cards are not refundable.

How Do I Cancel A Service On T-Mobile?

To cancel a T-Mobile service, customers must contact T-Mobile directly as cancellations cannot be completed online. Cancellations are future-dated, taking effect at the end of your current billing cycle. Important steps include:

• Save any voicemail or call history, as these will be deleted after cancellation.
• Make your final payment using online payment, store payment, mail, or phone.
• Any Equipment Installment Plan (EIP) balances for cancelled lines will continue to bill normally, and if the entire account is closed, the remaining balance will be charged on the final bill.

New customers requesting to cancel a service should call 1-833-657-1645, while existing customers returning an upgrade device should call 1-833-360-1071.

Does T-Mobile Charge You If You Cancel?

T-Mobile does not charge a separate cancellation fee for ending service. However, customers may be responsible for:

• Shipping costs for mailed returns
• Any service charges incurred before cancellation
• Restocking fees based on the device’s Full Retail Price (FRP):
  • $70 for devices with FRP of $600 or more
  • $40 for FRP between $300–$599
  • $20 for FRP under $300

Failure to return your device or returning it damaged may result in being charged the full retail price or repair costs.

Can I Get My Money Back From T-Mobile?

Refunds are issued for eligible returns, either as a full refund, partial refund, or exchange, depending on the condition of the device and applicable promotions. Non-refundable items include prepaid services, e-coupons, and gift cards. To ensure a smooth refund process:

• Return the device in its original packaging with all contents
• Keep the device undamaged and free of alterations
• Include your receipt or proof of purchase

Certain promotional offers may require returning all items received with the device, and failure to do so could make you ineligible for promotions.

How Do I Return a Device to T-Mobile?

Returning a T-Mobile device can be done either in-store or by shipping it back:

In-store:

• Visit any T-Mobile retail location or authorized third-party dealer
• Bring the device in its original package, including all accessories
• Provide proof of purchase
• Refunds and exchanges will be adjusted for any rebates or shipping costs

Online or Phone Orders:

• Ship the device back within 20 days of shipment
• Contact T-Mobile to receive a prepaid shipping label
• Ensure the device is undamaged and complete with all contents

T-Mobile reserves the right to prevent service cancellation or charge fees if the device is returned in poor condition.

How To Contact T-Mobile?

For all returns, cancellations, or general support, you can contact T-Mobile through the following channels:

• Phone (New Customers): 1-833-657-1645
• Phone (Existing Customers): 1-833-360-1071
• Customer Service (General): 1-877-746-0909 or dial 611 from a T-Mobile phone

For customers in Puerto Rico, mail correspondence to:
T-Mobile Executive Customer Relations
PO Box 191957
San Juan, PR 00919-1957

Conclusion

T-Mobile’s return and cancellation policies are fairly customer-friendly, offering up to 20 days for online purchases and clear guidelines for restocking fees. While shipping costs and certain fees may apply, T-Mobile provides prepaid labels to make the process easier. Whether you’re canceling service or returning a device, following these steps ensures a smoother experience and faster refund.