Visible Cancellation and Refund Policy

Visible provides a straightforward and flexible approach to wireless services, making it easy for customers to manage their accounts and cancel services when needed. Whether you're a long-time user or new to Visible, it’s important to be familiar with their cancellation process, associated charges, and how refunds work. This guide breaks down everything you need to know about canceling your Visible service efficiently and what to expect during the process.

What Is The Cancellation And Refund Policy For Visible?

Visible allows customers to cancel their service at any time for any reason. There are no cancellation fees, and the company aims to provide a seamless experience for members who need to discontinue their service. However, once your account has been activated, payments already made are non-refundable, and you may lose any promotions or credits tied to your account.

Visible also offers a clear refund process for devices purchased directly from the company. If you return your device within 14 days of purchase, you may be eligible for a full refund. The store covers return shipping, and there is no restocking fee. It's important to follow all return instructions carefully to ensure your refund is processed.

How Do I Cancel A Service On Visible?

Canceling your Visible service is simple:

• Log in to your Visible account online or through the app.
• Go to your account settings and select the option to cancel your service.
• Follow the prompts to complete the cancellation.

Visible allows cancellations at any time. Once the service is canceled, your account will no longer have access to the plan features, and any outstanding promotions or credits may be forfeited.

Does Visible Charge You If You Cancel?

Visible does not charge any cancellation fees. You can cancel for any reason without penalty. The only exception is that you will not receive refunds for service payments already made, and you may lose access to any promotional offers. This makes it easy for customers to switch providers or adjust their wireless plans without financial burden.

Can I Get My Money Back From Visible?

Refunds for services themselves are generally not provided after activation, but you can receive a refund for returned devices purchased from Visible. Here’s what to know:

• Return devices within 14 days of purchase.
• Use the pre-paid shipping label provided by Visible to send back your device.
• Ensure the device is in like-new condition, including all accessories and packaging.

For devices financed with Affirm, the refund process is coordinated through Affirm, which will adjust your loan balance accordingly. Refunds typically take up to 14 business days after the device is received by Visible’s warehouse.

How Do I Return a Device to Visible?

Returning a device purchased from Visible requires the following steps:

• Log in to your Visible account and type “return my device” in the chat box to receive a pre-paid, pre-addressed shipping label.
• Print the label and attach it to your original packaging.
• Disable security features such as Find My iPhone and remove any personal data.
• Remove the SIM card and pack the device with all original accessories.
• Include the order receipt with your return shipment.

Visible cannot process claims or refunds for lost or missing returns, so keep a copy of your shipping label for reference.

How To Contact Visible?

If you have questions regarding cancellation, returns, or refunds, you can reach Visible through several channels:

• Visit their website at visible.com for support and chat assistance.
• Access your account through the Visible app to manage service and request returns.
• Email or call customer care for specific inquiries related to your account or device.

Visible’s support team is available to guide you through cancellations or device returns and ensure the process is as smooth as possible.

Conclusion

Visible makes canceling your wireless service straightforward and flexible. With no cancellation fees, a 14-day device return window, and a clear refund process, customers can manage their service confidently. Whether you are switching providers or discontinuing service, following the correct steps ensures a hassle-free experience. Always keep track of return labels and receipts to receive your refund efficiently, and remember that promotions and credits may not carry over after cancellation. By keeping these key points in mind, you can cancel your Visible service smoothly and with minimal disruption.