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Visible is a mobile service provider that offers affordable, no-contract plans with unlimited data, messages, and minutes. It's all online, so you can manage everything from your phone or computer without needing to visit a store.
Visible offers a straightforward return policy that allows customers to return devices within 30 days of purchase. This policy is designed to give users peace of mind when trying out new devices or services. To initiate a return, customers must ensure that the device is in its original condition, including all accessories and packaging. The return process can be started through Visible's website, where users can find detailed instructions and a return label to print out.
One common complaint about Visible's return policy is the requirement for the device to be in 'like-new' condition. This can be a point of contention for customers who may have minor wear and tear on their devices. Additionally, the return process is entirely online, which might be inconvenient for those who prefer in-person assistance. However, Visible provides comprehensive online support to guide users through the process.
Refunds are typically processed within 7-10 business days after the returned device is received and inspected. Customers should be aware that any shipping fees are generally non-refundable, which is a standard practice in the industry. Another potential pain point is that Visible does not cover the cost of return shipping, so customers need to factor this into their decision to return a device.
For those who wish to cancel their service, Visible offers a simple cancellation process through their website. It's important to note that since Visible operates on a prepaid model, there are no contracts or early termination fees, making it easier for customers to leave if they are unsatisfied. However, any unused portion of the prepaid service is not refundable, which is something customers should consider before canceling mid-cycle.
Overall, while Visible's return and cancellation policies are generally customer-friendly, the online-only nature of the process and the conditions for returns can be challenging for some users. It's advisable for customers to thoroughly read the return policy details on Visible's website to avoid any surprises.
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Visible allows returns within 30 days of purchase for devices in like-new condition. The process is initiated online, and customers are responsible for return shipping costs.
You can cancel your Visible service through their website. Since it's a prepaid service, there are no contracts or early termination fees, but unused service is non-refundable.
Refunds are typically processed within 7-10 business days after the returned device is received and inspected by Visible.
No, Visible does not cover return shipping costs. Customers are responsible for the cost of returning devices.
Devices must be in like-new condition to be eligible for a return. Any signs of wear and tear may affect the return eligibility.
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