Cricket Wireless Cancellation & Refund Policy

Cricket Wireless is a popular prepaid mobile provider in the U.S., offering flexible plans without long-term contracts. One of the main advantages of prepaid service is the ability to cancel anytime without early termination fees. However, many customers are surprised to learn that service payments are generally non-refundable, even if they decide to stop using their plan before the month ends.

This guide explains in detail how Cricket’s cancellation process works, what happens to your account balance, and how refunds are handled in rare cases.

What Is The Return And Refund Policy For Consumer Cellular?

Consumer Cellular allows you to cancel your service at any time. If you are a new customer, you can cancel within the 30-day risk-free guarantee period (or 45 days for certain memberships like AARP or USAA) and receive a full refund of monthly service charges and activation fees. A prepaid mailing label is provided for returning any devices, and credits are usually posted to your payment method within 10 business days after the phone is received.

After the risk-free period, you can still cancel at any time, but monthly service charges will not be prorated or refunded. Your service will remain active until the end of your billing cycle unless you transfer your number to another carrier. Any unused portion of your account balance or service will not be credited.

Can You Cancel Cricket Wireless Anytime?

Yes. Since Cricket operates on a prepaid model, you are not locked into long-term commitments. You can cancel your plan at any time simply by stopping payment or contacting customer support.

• There are no cancellation fees.
• Your service will stop once the prepaid period ends.
• If your account remains unpaid for 60 days, it will be permanently canceled, and your phone number may be reassigned.

Do You Get a Refund If You Cancel Cricket Service?

In most cases, no refunds are given for service cancellations. Cricket charges in advance for each month of service, and once the billing cycle begins, you won’t get money back for unused days.

The only exception is when:

• The device and SIM card were never activated.
• You return the device under the 7-day return policy with all original packaging and accessories.

How To Cancel Cricket Wireless Service?

Cricket makes it fairly easy to cancel. Here are your options:

• By Phone: Dial 611 from your Cricket device or call customer support directly.
• Online Account: Log into your Cricket Wireless account and remove your payment method.
• In-Store: Visit a Cricket Authorized Retailer for in-person assistance.

Once you stop paying, your service will automatically suspend and later cancel after 60 days.

What Happens To Your Account Balance After Cancellation?

Any remaining account balance is forfeited when you cancel. Prepaid funds are not transferable, refundable, or redeemable for cash. If your account is canceled, you also lose access to your phone number and any stored account information.

How To Cancel AutoPay With Cricket Wireless

If you are enrolled in AutoPay, you must cancel it to avoid being charged again:

• Log in to your Cricket account online.
• Call 611 from your Cricket device.
• Visit a Cricket retail store for help.

Once AutoPay is turned off, you must make manual payments if you want to continue service.

What If Cricket Cancels Your Service?

Cricket reserves the right to suspend or terminate your service for several reasons, such as:

• Nonpayment of charges.
• Misconduct (fraudulent, abusive, or illegal use).
• Violating Cricket’s Acceptable Use Policy.
• Excessive off-network roaming beyond set limits.

If Cricket cancels your service, you will not receive a refund for unused days, and your account balance is forfeited.

Can You Keep Your Number If You Cancel?

Yes, if you switch to another carrier and request a number port-out before your Cricket account is deactivated. Once your account is canceled and your number reassigned, it cannot be recovered.

Refunds for Devices vs. Service Cancellations

• Devices & Accessories: Cricket has a 7-day return policy for eligible items. Online returns must be mailed back, and in-store purchases must go back to the same store. Refunds are issued within 10 business days if approved.
• Service Payments: These are non-refundable, even if you cancel early.

Conclusion

Canceling Cricket Wireless is simple since there are no contracts or early termination fees. You can stop service anytime, but it’s important to remember that prepaid funds are non-refundable. The only way to get a refund is if your device was never activated and you return it within the 7-day return window. If you plan to cancel, be sure to disable AutoPay to avoid future charges and consider porting your number to another provider if you want to keep it.