Under Armour

Under Armour Return Policy Explained

Under Armour offers a 60-day return policy, allowing customers to return items within 60 days of purchase for a full refund. This policy applies to most products, provided they are in their original condition with tags attached. Customers can initiate returns through the Under Armour website by accessing their account and selecting the order they wish to return. The process is straightforward, and Under Armour provides a prepaid return label for convenience.

However, there are some exceptions to this policy. Customized products and gift cards are non-returnable. Additionally, items purchased from third-party retailers must be returned directly to the original place of purchase, as Under Armour cannot process returns for these items. It's important for customers to keep their original receipt or order confirmation email, as proof of purchase is required for all returns.

One common complaint among customers is the time it takes to process refunds. While Under Armour aims to process returns quickly, it can take up to 10 business days for the refund to appear on the customer's original payment method. This delay can be frustrating for those expecting a quicker resolution. Additionally, customers have noted that the prepaid return label is only available for returns within the United States, which can be inconvenient for international customers who must cover return shipping costs themselves.

To ensure a smooth return experience, customers are advised to carefully read the return instructions provided on the Under Armour website. It's also helpful to track the return shipment using the tracking number provided on the prepaid label. In cases where customers encounter issues with their return, Under Armour's customer service team is available to assist and resolve any problems. Overall, while the return policy is generally customer-friendly, being aware of the specific terms and potential delays can help manage expectations and avoid common pitfalls.