Wacoal America’s online return window is based on the ship date. Returns are accepted when items are sent back within 45 days from the original ship date and meet condition requirements. Items should be unworn, unwashed, odor-free, and include original tags. Products marked “final sale” are not eligible for return or exchange, and those items should be treated as non-returnable before purchase. Keeping the original packing materials and order information helps ensure the return can be matched to the correct purchase and processed without delays.
Returns are expected to be initiated through the brand’s returns system rather than being shipped back independently. Using the designated returns flow helps generate the correct documentation and routing so the package can be received and processed. The returns program is structured around USPS for return shipments, and the return label or QR-based option is intended to standardize tracking and warehouse intake. When multiple items are being returned, they can typically be consolidated into one package when the return is properly initiated, but each item should be included in the return request so the warehouse can reconcile what was sent back.
Refund outcomes depend on timing and eligibility. For qualifying returns received within the 45-day window, refunds are generally issued back to the original form of payment after the return is processed. Shipping and delivery fees are typically non-refundable, so the refunded amount may exclude any shipping charges paid at checkout. If a return is received after the 45-day window, the resolution may shift from a refund to a merchandise credit rather than returning funds to the original payment method. This timing distinction makes it important to start the return promptly and ship the package back as soon as possible after initiating the return.
Condition and hygiene standards are central to intimate apparel returns. Items that do not meet the stated hygiene and health standards may be refused. To reduce the risk of rejection, items should be tried on in a way that keeps them clean and in resalable condition, and they should be repacked carefully. Packaging should be secure and easy to open; overly difficult packaging can create handling issues and may increase the chance of problems during inspection. If a return is rejected, the item may not be sent back, so it is important to verify eligibility (including final-sale status) and ensure the product is in acceptable condition before shipping.
For order changes or cancellations, orders may move quickly into the shipping process, and changes may not be possible once fulfillment has started. When a cancellation request is time-sensitive, contacting customer service promptly is the best option. For help with returns, order status, or return eligibility questions, customer service can assist by phone or email. Keeping the order number, the email used at checkout, and the items being returned readily available can speed up support and help resolve issues such as missing refunds, incorrect credits, or questions about return acceptance.
