This company has been the worst. I don't recommend unless you can't find what you need elsewhere. I would give a 0 star if possible. Shop Walmart. Charging a customer to return something they weren't happy with, is awful customer service, also bad for keeping customers.

How is my picture being returned or isn't it. Do not have a printer.

I ordered an area rug and the color doesn’t go in the room

By the time I was ready to install lights I ordered i did not realize we had hit the 30 day return window. Also the light I ordered did not have a swing arm as displayed in the store. Stuck with over 200$ worth of lamps I am unable to use.....

Must pay for return shipping

delivered to wrong street an i had to go find.....call my friend with a truck for has big and heavy now i have to return one and getting to the label is a problem for a 76yr old

I was going to return a Gazebo a week ago because we had a part missing. Wayfair was able to find a part for me and told me it would be here no later then last Friday May 27th, Well here it is July 1st and no part. I need the canopy by Thursday or this gazebo is going back for a full refund!

Wayfair sent me a duplicate order and the website is giving me the run-a-round. I should not have to pay postage on something I did not purchace. I ordered 1 they sent me a second one!

Defects on products sent wrong item and still have to pay for item

Item to big

2 of the christmas boxes don't work when plugged in.

Inaccurate website description. Now I need to pay for return shipping even though the paxlckage is unused ND unopened

Not happy with the Return Policy. I have two towel bars that are still in the original packing and that we cannot use, but because it's over 30 days "tough luck". I will be rethinking my use of Wayfair in future

I returned a bird bath and never got a refund.when I called regarding this it was very difficult getting help.I am still waiting!

Thank you for your refund policy this was simple and resolved.

the cost of the items are returned but then they charge you a shipping fee for EACH item regardless if it was shipped as one item. I ordered 2 sets of drapes that Items arrived in one box yet I had to pay a shipping fee for 2 boxes even though I returned it in the same (singular) box I received it in. NEVER again will I use Wayfair.

Return because ordered twice by mistake

I canceled my item the very exact day then called and they told me they would have my refund in process got online to check wasn’t done now I can cancel my items because they say there on the way I just want my money back

The product review is issued from the manufacturer and description is not always correct. I ordered a toaster oven with timer but the timer was only for toast, not the oven. I tried to cancel but I was only a few hours too late. I’m refusing the package and they’d better not charge me for return shipping. I learned about the timer issue only by reading reviews after I ordered. I’ll always read reviews now beforehand!

Horrible. Bought a Christmas tree. Nothing like the picture or description. First and last purchase from Wayfair. The teviews posted must be made up. Lesson learned.

I've ALWAYS had GOOD SERVICE FROM WAYFAIR!!! I expect quality from stores like Wayfair with it's extensive advertising! I've always had: On time deliveries; items packaged well & merchandise in great condition! Have purchased many things over the past two or three years and no problems encountered. Rec'd great quality rugs, outdoor fountain all in one piece, kitchenware, always packaged sufficiently, etc., etc. This is my "GO TO STORE ONLINE" besides the other BIG BOX STORE!!!!! AND I'm VERY PICKY!

Terrible merchandise. Either damaged or not as shown. DO NOT PURCHASE FROM WAYFAIR. THEY OVERPRICE AND THEN CHARGE YOU TO RETURN THE JUNK.

Purchased side table and then canceled the order was shipped any way. No free return

Very unhappy with return policy its all on you first and only order from wayunfair

Bought a clock radio, just got it , nothing but a piece, of junk. Never saw such crap.

DO NOT BUY FUNITURE FROM WAYFAIR. The furniture I bought was damage and it cost me more to return it than it did to buy the chair. The chair was lopsided and the foot stand would not go down ounce it was up. The furniture looks good but is cheaply made. Lesson learned I will NEVER buy anything from wayfair e and they did not pay me two hundred dollars

I give wayfair a Zero will never purchase from them again return policy and restocking fee is a RIP off cost me more than half to return glass shower doors that didn't fit

Item was poorly represented on their website, wish I had realized they charge $80.00 to return the item. Won't use them again!!!

Buyer beware! Wayfair will cost you thousands if unaware of strict 30 day policy. Working on extensive remodel had bought many items from Wayfair to be ready for contractor/electrician but when two items didn’t work for area I was told to try and sale on marketplace. Items fully packed and never used but past 30 days but under 90.

Buyer beware. Bought a colorful rug only to discover colors were “enhanced” on website. Not anywhere near what I thought I was buying. Now I get to spend 76.OO to return it. Horrible policy!

Wayfair is pretty good at showing you one thing on their website and shipping you something completely different. LOL

Forget about Wayfair. As the article says, you will not know exactly what the item looks like until you receive it. We ordered a "Natural" colored end-table that is somewhere between yellow and sand. Disgusting Chinese junk. And now we have to pay shipping to return the item. NEVER AGAIN!

I returned area rugs in original packaging. Rugs were poor quality. They would not refund my money!

They sell Chinese junk. A retail rip off!