Crate & Barrel

Crate & Barrel Return Policy Explained

Crate & Barrel offers a 30-day return policy for most items, allowing customers to return products within 30 days of receipt for a refund or exchange. This policy applies to items that are in their original condition and packaging. However, there are exceptions, such as custom upholstery, which may have different return terms. Customers are encouraged to check the specific return policy for each product category on the Crate & Barrel website.

One common complaint about Crate & Barrel's return policy is the potential restocking fee for certain items, particularly large furniture pieces. This fee can be a surprise to customers who are not aware of it beforehand. Additionally, the cost of return shipping is typically the responsibility of the customer unless the item is defective or damaged upon arrival. This can add an unexpected expense to the return process.

To initiate a return, customers can visit the Crate & Barrel returns page and follow the instructions provided. They will need to have their order number and the email address used for the purchase. Once the return is approved, customers will receive a return shipping label. It's important to note that refunds are processed once the returned items are received and inspected by Crate & Barrel, which can take several days.

For those who prefer in-store returns, Crate & Barrel allows items purchased online to be returned to their physical store locations. This can be a convenient option for customers who live near a store and want to avoid shipping costs. However, it's advisable to check if the specific item is eligible for in-store return, as some items may have different return requirements.

Overall, while Crate & Barrel's return policy is fairly standard, customers should be aware of the potential costs associated with returns, such as restocking fees and shipping charges. Being informed about these details can help avoid frustration and ensure a smoother return experience.