BloomChic’s standard return window is 30 days from the date an order is received. To remain eligible, the return must be initiated within that timeframe and the package must be shipped and postmarked within the same 30-day period. Returns requested or mailed after the window may be declined and may not be refunded. Customers should keep the shipment receipt and tracking details for their records until the refund is completed.
Returned items generally need to be in original condition: unworn, unwashed, and with original tags attached. Where applicable, hygiene liners should remain in place. Certain categories are typically excluded from returns for hygiene and safety reasons, including bodysuits, lingerie, jewelry, and most accessories (with limited exceptions such as scarves, bags, and hats). Swimwear may be returnable only if tried on over underwear and the hygiene liner is intact. Items that show signs of wear, washing, damage, or missing tags/liners may be rejected or refunded at a reduced amount depending on the condition assessment.
Returns should be created through BloomChic’s official returns flow to obtain the correct return label or drop-off code. Using the provided method helps ensure the return is routed properly and can be matched to the original order. Returns should not be sent to the sender address printed on the outbound package, since that is not the designated return address. When returning multiple items from the same order, combining them into a single return shipment can help avoid multiple return fees and reduce processing issues.
Refunds are typically issued back to the original payment method after the return is received and processed. Processing may occur within about 5 business days after the return arrives at the return facility, followed by additional time for the payment provider to post the credit. Card refunds can take roughly 7–14 business days to appear depending on the issuer, while PayPal refunds may post sooner (often within 1–3 business days). Original outbound shipping charges, if any, are generally not refundable.
Return shipping fees may be deducted from the refund and can vary by region and method. In the United States, fees may differ depending on whether a consolidated drop-off option is used and the number of items returned; other methods may have a flat per-return fee. In some countries, customers may be directed to contact customer service after initiating a return to confirm the appropriate return method and fee. If a refund does not appear after the expected processing and bank-posting time, the next steps are to confirm the return tracking shows delivered, check for a refund confirmation email, and then contact customer support with the order number and return details.
