Farfetch

Farfetch Return Policy Explained

Farfetch offers a 14-day return policy, allowing customers to return items within 14 days of receiving them. This policy is applicable to most items, provided they are returned in their original condition, with all tags attached. Customers need to initiate the return process through their Farfetch account, where they can select the items they wish to return and generate a return label.

One common complaint about Farfetch's return policy is the relatively short return window compared to other luxury retailers, which often offer 30 days. Additionally, customers have noted that the return shipping costs are not always covered by Farfetch, depending on the location and the reason for the return. This can be a point of frustration for those who are used to free returns.

To ensure a smooth return process, customers should carefully follow the instructions provided on the Farfetch website. This includes securely packaging the items and using the provided return label. It's also important to track the return shipment to confirm its delivery back to Farfetch. Once the return is received and processed, refunds are typically issued to the original payment method within a few business days.

For items that are not eligible for return, such as personalized or final sale items, customers should be aware that these cannot be returned or exchanged. It's advisable to review the product details and return eligibility before making a purchase to avoid any inconvenience.

Overall, while Farfetch's return policy is straightforward, the key pain points revolve around the short return window and potential return shipping costs. Customers are encouraged to reach out to Farfetch's customer service for any clarifications or assistance needed during the return process.