JTV (Jewelry Television) generally allows returns of eligible merchandise within 30 days from the date the order is received, as long as the item is sent back in its condition “as shipped.” After the 30-day window, returns are generally not accepted and sales are treated as final. If a late return is accepted, it may be handled as merchandise credit rather than a refund to the original payment method and may include a restocking fee. Purchases may also be subject to exceptions where certain items are advertised as non-returnable, so the product page and any on-air or checkout disclosures should be treated as controlling for that specific item.
For returnable items, refunds are typically offered in two forms: merchandise credit to the customer’s JTV account or a refund back to the original form of payment. Merchandise credit is generally posted to the account shortly after the return is processed and is intended for future JTV purchases. Refunds to the original payment method can take additional time after processing to appear, depending on the bank or card issuer. Return processing time can vary, so it is practical to allow several business days after the return is received for the return to be reviewed and completed before expecting the credit or refund to appear.
Return shipping costs and label options can affect the net refund amount. When a prepaid return label service is used, a shipping/label fee may be deducted from the refund unless a free-return offer applies to the order. Returning with an independently purchased label is typically allowed, but shipping charges paid to the carrier are generally not reimbursed. For higher-value jewelry, using a trackable and insured shipping method and retaining the shipping receipt is a prudent way to document the return shipment and protect against loss in transit.
If an order includes special categories (for example, items advertised as “Scratch and Dent” or other final-sale designations), eligibility may be limited. In some cases, a return may require authorization from customer service, and the remedy may be merchandise credit rather than a refund to the original payment method. If a return label or packing slip is missing, order documentation can typically be retrieved through the order status or receipt/invoice tools, and customer service can assist with return documentation questions when order identifiers are available.
For payment-method nuances, refunds may follow different timing rules depending on how the order was paid. For example, certain bank-account or eCheck-style payments may involve holds before shipment and may have different refund routing if the underlying account is closed or cannot accept an electronic refund. If a refund is not visible after the return is processed, the next step is typically to confirm the return was processed and then check with the financial institution, since posting timelines can vary by issuer. For help with returns, refunds, or order issues, customer service can be contacted by phone or email, and providing the order number and customer details helps speed resolution.
