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Kuru Footwear is an online retailer that offers shoes designed to help eliminate foot pain. The company offers men's and women's shoes in a variety of styles, each of which is equipped with unique features that offer support for a wide range of different conditions. Kuru's patented soles can help with everything from wide or narrow feet to back pain, diabetes, Plantar fasciitis, and much more. The Kuru website offers customers the option to browse selections by style, category, foot pain issues, career, or even activity. This can be very helpful when it comes to locating the right choice for you based on your own personal needs.
Kuru Footwear is an online retailer that offers shoes designed to help eliminate foot pain. The company offers men's and women's shoes in a variety of styles, each of which is equipped with unique features that offer support for a wide range of different conditions. Kuru's patented soles can help with everything from wide or narrow feet to back pain, diabetes, Plantar fasciitis, and much more. The Kuru website offers customers the option to browse selections by style, category, foot pain issues, career, or even activity. This can be very helpful when it comes to locating the right choice for you based on your own personal needs.
Kuru Footwear offers a 45-day return policy, allowing customers to return or exchange their purchases if they are not completely satisfied. This policy is designed to give customers ample time to try out their new shoes and ensure they meet their comfort and support needs. To initiate a return, customers must visit the Kuru Footwear website and navigate to the returns page, where they can follow the instructions to process their return or exchange.
One of the common complaints about Kuru's return policy is the requirement that the shoes must be in like-new condition. This means they should be free from any signs of wear and tear, which can be challenging for customers who have worn the shoes outside. Additionally, customers are responsible for the return shipping costs unless the return is due to a defect or error on Kuru's part. This can be a point of frustration for some, especially if they are returning multiple pairs.
Another aspect of the return policy that customers should be aware of is the processing time. Once Kuru receives the returned items, it can take up to 10 business days for the refund to be processed. This waiting period can be inconvenient for customers who are eager to receive their refund or exchange. However, Kuru does offer an exchange option, which can be a quicker alternative for those looking to swap their shoes for a different size or style.
To avoid any issues with returns, customers are advised to try their new shoes indoors on a clean surface to ensure they remain in returnable condition. It's also helpful to keep all original packaging and documentation, as these may be required for the return process. By following these guidelines, customers can ensure a smoother return experience.
Overall, while Kuru Footwear's return policy is fairly standard, the conditions regarding the state of the shoes and the responsibility for return shipping costs are important considerations for potential buyers. Understanding these details can help customers make informed decisions and avoid any unexpected surprises during the return process.
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Kuru Footwear offers a 45-day return policy for items in like-new condition. Customers are responsible for return shipping costs unless the return is due to a defect or error.
To return a product, visit the Kuru Footwear returns page, follow the instructions, and ensure the shoes are in like-new condition. Keep original packaging and documentation for a smoother process.
Kuru Footwear does not offer free returns. Customers are responsible for return shipping costs unless the return is due to a defect or error on Kuru's part.
Once Kuru Footwear receives the returned items, it can take up to 10 business days for the refund to be processed.
Yes, Kuru Footwear offers an exchange option. Visit their returns page to initiate an exchange for a different size or style.
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Reviews 4 reviews
The arch is too far forward and a bit high.
I bought my first pair of sandals from Kuru and can't live without them. Now I am trying to buy another...I have had several foot surgeries and am really happy to have found these shoes.
I bought a pair of Kuru all black skid resistant work shoes for $180+ in July and only wear them as expo in the kitchen at work and already the bottom sole is coming apart and rolling up,which has almost caused me to trip and fall on our concrete floor. It’s not like their cheap and if I have to buy another pair because of them already falling apart,I will never buy another pair of Kuru’s again
When I tried to exchange for the second time within the 45 day window because I couldn’t find the right fit they tried to charge me more money. When I tried to process a return since I don’t want to keep paying to find the right size, it said refund $0 so ai guess I have to wait until they see the shoes to show me what I’ll get back for the return.
