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Lamps Plus is the Nation's Largest Lighting Retailer, offering famous brand names and more than 20 exclusive brands. When the company started 45 years ago in Los Angeles, it aimed to provide people from all walks of life opportunities to purchase beautiful, innovative lighting solutions for their homes. Today, the company offers thousands of lighting designs and various home furnishings and accessories. Lamps Plus design experts release hundreds of new designs weekly, providing everyone the opportunity to find the perfect lighting solution for their needs. Additionally, the company offers fantastic customer service where their creative design experts can help inspire their stores or with their virtual design consultants.
Lamps Plus is the Nation's Largest Lighting Retailer, offering famous brand names and more than 20 exclusive brands. When the company started 45 years ago in Los Angeles, it aimed to provide people from all walks of life opportunities to purchase beautiful, innovative lighting solutions for their homes. Today, the company offers thousands of lighting designs and various home furnishings and accessories. Lamps Plus design experts release hundreds of new designs weekly, providing everyone the opportunity to find the perfect lighting solution for their needs. Additionally, the company offers fantastic customer service where their creative design experts can help inspire their stores or with their virtual design consultants.
Lamps Plus offers a 60-day return policy, allowing customers to return most items within this period for a refund or exchange. The process is straightforward: customers need to ensure the item is in its original condition and packaging. To initiate a return, customers can visit the Lamps Plus website and navigate to the returns section, where they can fill out a return request form. Once approved, a return shipping label is provided, making the process hassle-free.
However, there are some exceptions to this policy. Custom orders, clearance items, and certain special-order products may not be eligible for returns. It's crucial for customers to check the product details and return eligibility before making a purchase. Additionally, while the return shipping is often covered by Lamps Plus, in some cases, customers might be responsible for return shipping costs, especially if the return is due to a change of mind rather than a product defect.
Common complaints about the Lamps Plus return policy often revolve around the exceptions and the condition requirements. Some customers have expressed frustration when they realize that their custom or clearance items are non-returnable. Others have noted that the requirement for items to be in original packaging can be challenging, especially if the packaging was damaged during the initial delivery. To avoid these issues, it's advisable for customers to thoroughly inspect their purchases upon arrival and keep all packaging materials until they are sure they will keep the item.
For those who encounter issues with their returns, Lamps Plus customer service is available to assist. They can provide guidance on the return process and help resolve any disputes. Overall, while the Lamps Plus return policy is generally customer-friendly, being aware of the specific terms and conditions can help ensure a smooth return experience.
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Lamps Plus offers a 60-day return policy for most items, allowing returns for a refund or exchange if the item is in its original condition and packaging.
To return an item, visit the Lamps Plus website, fill out a return request form, and follow the instructions provided for shipping the item back.
Yes, custom orders, clearance items, and certain special-order products may not be eligible for returns. Check product details for specific return eligibility.
Lamps Plus often covers return shipping, but in some cases, customers may be responsible for the cost, especially if the return is due to a change of mind.
You can contact Lamps Plus customer service through their website's contact page or by calling 1-877-704-2425 for assistance.
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