Shopping online at Matchesfashion brings a plethora of high-end fashion to your fingertips, but what happens when an item just doesn't work out? Whether you're dealing with size issues, style changes, or simply a change of heart, knowing the ins and outs of the policy ensures you can make your return with confidence. This guide will walk you through the essential points of the return policy, helping you manage your returns effectively.
Matchesfashion allows you to return items within 14 days of receipt. To initiate a return, you must request a return number via email, which should be done within the 14-day period. Once you receive this number, you have 7 days to send the item back. Keep in mind that some charges may apply depending on your chosen return method. For instance, drop-offs at parcel shops or lockers will cost £3, while home collections by DHL and DPD are £5 and £8 respectively. Always return items in their original packaging and condition, with all tags attached.
Matchesfashion does not offer direct exchanges. Instead, you'll need to return the unwanted item and place a new order for the replacement. This ensures you get the correct item or size you need without waiting for a traditional exchange process.
Once your return is received and inspected, the refund process will begin. If you are eligible, expect the refund to be processed within 10 working days, with funds returned to the original payment method. If you choose MATCHES credit during the return creation, your account will be credited instead.
To return an item, you'll need to:
Remember to send items back from the same country they were delivered to.
A receipt is not necessary as long as you have the return number that Matchesfashion provides upon your return request. This number serves as proof of your purchase and intent to return the item.
Items must be returned unworn and in perfect condition, with all original tags attached. Matchesfashion monitors return activity, and items suspected of being worn or damaged may not be accepted.
Footwear and other items should be returned in their original and undamaged packaging, which is considered part of the product. Failing to include this may result in your return being rejected.
No, all items must be returned with MATCHES and designer garment tags still attached. This ensures the item is in a resellable condition.
Yes, you can return a gift to Matchesfashion. You would still need to follow the standard return procedure and it's best to have the return number or order details handy.
If you need further assistance with your return, you can contact customer care at [email protected]. They will help guide you through the process and answer any additional questions.
Managing returns at Matchesfashion is straightforward if you follow their guidelines. Remember to request your return number within 14 days and send the item back within 7 days of receiving that number. Keep an eye on any potential charges for your chosen return method, and ensure your items are in the original condition with all packaging and tags. Should you need any assistance, Matchesfashion customer care is ready to help. With this knowledge, your return experience should be as seamless as your shopping one.
