If you are a fan of the NFL, you probably know that NFL Shop is the best place to buy official and licensed products from your favorite teams and players. You can find everything from jerseys, hats, and t-shirts, to accessories and collectibles at NFL Shop. You can even personalize your own gear with your name and number, or browse by player, team, or category.
But sometimes, you may not be happy with what you bought from NFL Shop. Maybe you ordered the wrong size, color, or item. Maybe you changed your mind, or received a defective or damaged product. Whatever the reason, you may want to return or exchange your purchase from NFL Shop. How can you do that? What are the rules and procedures for NFL Shop’s return policy? In this post, we will answer some of the most frequent questions about returning or exchanging items from NFL Shop, and give you some advice on how to make the process smoother and quicker.
NFL Shop's return policy allows you to return or exchange any item within 30 days of delivery, as long as it is in its original condition and packaging, with all tags and labels attached. You can return or exchange items for a full refund of the purchase price, excluding shipping and handling charges. However, some items are not eligible for returns or exchanges, such as:
If you receive a damaged, defective, or incorrect item, you should contact NFL Shop's customer service within 48 hours of delivery to request a replacement or a refund. You will not be charged for the return shipping or the shipping of the new item.
To return or exchange an item from NFL Shop, you need to follow these steps:
If you choose to receive a store credit instead of a refund, you will enjoy some benefits, such as:
It usually takes 10 business days for NFL Shop to receive and process your return package. After that, it may take another 2-7 business days for your refund to appear on your original payment method, depending on your bank or credit card company. If you choose store credit, you will receive an email with a code that you can use immediately on NFL Shop's website.
If you don't have the original packaging or the packing slip that came with your order, you can still return or exchange an item from NFL Shop, as long as it meets the return policy requirements. You will need to provide some information about your order, such as:
You can find this information in your order confirmation email, or by logging into your account on NFL Shop's website. You can then follow the same steps as described above to generate a prepaid return label and send back your package.
If you live outside the United States, you can still return or exchange an item from NFL Shop, but you will need to use your own shipping method and pay for the shipping cost. You will also need to fill out a customs declaration form and indicate that the package is a return or an exchange. You should also write "RETURN" or "EXCHANGE" on the outside of the package.
You should send your package to this address:
Fanatics Returns
5245 Commonwealth Avenue
Suite 200
Jacksonville, FL 32254
USA
You should also include a copy of your order confirmation email or the packing slip that came with your order, and indicate whether you want a refund or a store credit. You should also provide a phone number and an email address where you can be contacted in case of any issues.
If you have any questions or issues with your return or exchange, you can contact NFL Shop's customer service by phone, email, or chat. Here are the contact details:
The customer service hours are:
NFL Shop's return policy is fairly generous and flexible, allowing you to return or exchange any item within 30 days of delivery, for a full refund or a store credit. However, you should be aware of some exceptions and limitations, such as the items that are not eligible for returns or exchanges, the shipping and handling charges that are not refundable, and the different procedures for international customers. You should also keep your order confirmation email and your packing slip, as they will be required for your return or exchange.
Based on our research, we give NFL Shop's return policy a score of 4 out of 5 stars. It is easy to use, fast, and convenient, but it could be improved by offering free returns for all customers, extending the return window beyond 30 days, and accepting more items for returns or exchanges.
