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Rugs Direct is your go-to spot for all things rugs. Whether you're looking for a plush area rug or a durable outdoor option, they've got a wide selection to fit any style and budget.
Rugs Direct offers a 30-day return policy, allowing customers to return items within 30 days of receipt. This policy is designed to ensure customer satisfaction, giving buyers the opportunity to see how a rug fits in their space before making a final decision. To initiate a return, customers must contact Rugs Direct's customer service to obtain a return authorization number. This step is crucial as returns without this authorization may not be accepted.
Once the return is authorized, customers are responsible for shipping the item back to Rugs Direct. It's important to note that the cost of return shipping is typically borne by the customer unless the return is due to a defect or error on the part of Rugs Direct. This can be a point of frustration for some customers, especially if the rug is large and costly to ship.
The returned item must be in new, unused condition and in its original packaging to qualify for a refund. This means that if the rug has been used or shows signs of wear, it may not be eligible for a return. Customers should also ensure that they keep the original packaging until they are certain they want to keep the rug.
Refunds are processed once the returned item is received and inspected by Rugs Direct. The refund will be issued to the original payment method, and it may take several days for the credit to appear on the customer's account. Some customers have reported delays in this process, which can be a source of dissatisfaction.
Overall, while the 30-day return policy is fairly standard in the industry, the responsibility for return shipping costs and the condition requirements can be challenging for some customers. It's advisable for buyers to carefully measure their space and consider their purchase before ordering to minimize the need for returns.
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Rugs Direct offers a 30-day return policy. Items must be returned in new, unused condition with original packaging. Return shipping costs are typically the customer's responsibility.
To return a rug, contact Rugs Direct customer service for a return authorization number. Ship the item back in its original packaging. Return shipping costs are usually not covered.
Yes, you can track your order by visiting the 'My Orders' section on the Rugs Direct website and logging into your account.
Rugs Direct does not typically offer free shipping on returns unless the return is due to a defect or error on their part.
Refunds are processed after the returned item is received and inspected. It may take several days for the credit to appear on your account.
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