Sears

Sears Return Policy Explained

Sears offers a 30-day return policy for most items, allowing customers to return products within 30 days of purchase for a refund or exchange. This policy applies to items that are in their original condition and packaging, with all accessories and manuals included. Customers are advised to keep their receipt or order confirmation as proof of purchase, which is necessary for processing returns.

However, there are exceptions to this policy. Some items, such as electronics, have a shorter return window of 14 days. Additionally, certain products like mattresses, custom-made items, and opened software are not eligible for return. It's important for customers to check the specific return policy for each item at the time of purchase to avoid any surprises.

One common complaint among customers is the restocking fee that may be applied to certain returns, particularly for large items like appliances and furniture. This fee can be up to 15% of the purchase price, which can be a significant amount. Customers have also reported issues with the return process being slow, especially when dealing with online orders. Shipping costs for returns are typically the responsibility of the customer unless the item was damaged or incorrect.

To initiate a return, customers can visit the Sears website and navigate to the returns page, where they can start the process by entering their order details. Alternatively, returns can be made in-store, which may be more convenient for some customers. For online returns, customers should expect to receive their refund within 7-10 business days after the return is processed.

Overall, while Sears' return policy is fairly standard, customers should be aware of the specific conditions and potential fees associated with their purchases. Being informed about these details can help ensure a smoother return experience.