Credit was not issued order was not placed, was hung up on twice by customer service. Talbots delivery UPS lost the original package. No fault of Talbots or me but Talbots is the seller.

I can now understand why this rating is so low. I have tried to return two items I took on vacation because of the poor quality and I can't find any phone number to help me. I am a long time customer and very frustrated.

I returned a jacket I purchased for &139.00 on June 30th. I received an email stating Talbots received the item and will be processing my credit shortly. They sent me a statement for the month of July stating they needed a payment of 30.00. My jacket was never credited and I sent the 30.00 to avoid a penalty. I called repeatedly for three weeks trying to get my jacket credited since they have possession of the jacket. At the end of July Talbots informed me I needed to make another payment on the jacket????? Again, I sent another 30.00 payment as not to have bad credit as I always pay my bill in full at the end of each month. I again spoke to three different Talbots employees who said the money for the jacket would be credited to my account immediately…. It was not and as of this day which is almost two months later I am out my 139.00 for the jacket I returned and….. the 60.00 I paid as to not get penalties…. This company has gone way down hill in my experiences with them.

Most disappointed with the return instructions. Will carefully consider ordering from Talbots again.

Easy returns when you can take back to the store

My Talbots clothes are almost always perfect. However, when I need a prepaid return label for an item I have to return, the process is AWFUL!!!!!!!!!!!! If this keeps up, I shall not buy anything more from you!

You would not accept my order number, and I know that it was correct.

I have been phoning customer service for 2 days!! No one picks up the phone after 20 minutes or more. All I want is a return label sent via e mail. Also, I planned to order the same item in the next larger size. This will be my last purchase with Talbot. I don't need this kind of punishment.

I have no problem returning an item, no problem printing a return label, just don't receive a refund...has been 3 weeks on some returns....why does it take so long to apply a refund?

no where to find the return portal ?

I’ve returned on line orders by mail and within my store . Both have been very easy.

Ridiculously hard and confusing

I am having a problem with a return. What is the link for returns

I love Talbots

I agree with almost ALL comments on this Return Process Review site. Since Comenity took over Talbots credit card, returns are impossible. This is sad, Talbots. I am sure you would love to keep me as a customer, but that is not looking good...

I have tried for 1 hour to get a return label; the system keeps backing me up. I wanted to send this back by USPS. System will not allow a print. I am giving up for the day. Pr obably will call customer service to see if they can help.

Shipping not free buying or returning, quality not the same as the past.

I have been shopping Talbots for YEARS!!! I would rate it about 99.9% perfect. ...will continue to shop there as long as I can get to the shop or order on line~~

Beautiful sweaters! Returning one because it was not what I needed.

I ordered and paid through PayPal I have an order number but cannot get a form to send back unwanted items without proper email address and password. I have the order number but you have to go through an act of congress to get to it. Call Customer Service??? HA I was on hold forever only to get a rep who said he can't help me and would transfer me. So far there is no sound of being transferred.

All I want is the ability to print a return label!!! Not user friendly!!

Can't return to Talbots outlet anymore You won't allow it. Store is 45 minutes away. So using mail of course it costs me but mostly they way you finally can go about getting the return label is absurd. So easy to return to other places. What is wrong with you people

I love Talbots

"Easy Returns" is a joke!! Not worth ordering from your company!!

Returning an item......your site is virtually impossible to navigate. May be the last time I order an item from your company. My vote is NO STARS AT ALL. Get your act together Talbots!

Each time I try to go to a chat or customer support or online return it says the page is blocked. How am i supposed to be able to return an item? Oh I guess thats the idea, Im not. I have never experienced such a difficult time trying to return something from any other store such as JJill, Chicos, Coach.....why is Talbots so customer unfriendly? I've given up. Im sure that's what you hope one will do.

The return process used to be very easy. Now it's a pain in the rear and not the least bit customer friendly. Why did you do away with the return mailing label on the invoice document? Having that label made the return process so easy.

I have been a customer for 25 years and always fairly treated

My total order including sales tax ($11.11)and shipping $8.95) was $149.80. I returned by entire order 1 item was not sewn correctly and the other item did not fit properly. I was told I would have to pay the $8.95 shipping fee for the return to UPS. That would be a credit off my credit card $$140.80. Yet my credit card statement shows the credit from Talbots to be $131.27 a difference of $9.58. I called customer service Steve was helping me and agreed there was an error when he went to check we were disconnected. I called back and I could not understand the woman. Can someone tell me why I am not getting the refund amount I was told I would be getting. Please email me the answer. Thank you

Return experience inconsistent;sometimes easy, other times cumbersome.

Your return site is impossible to use. Half the time it wont accept the order number and if it does, the site doesn't let me enter my e-mail address. I just had a chat with a customer service rep and she was supposed to e-mail me a return label which hasn't arrived!!!

if there is a way to print a return label you are certainly keeping it a secret! Lousy site.

Returns used to be easy. Not so since new policy/procedures with drop offs. System doesn’t work I always have to call. very disappointed Makes shopping difficult.

My package came ripped. There were two items in a very flimsy bag. One item was damaged and has to be returned. It’s taking me some time to find a return label. Talbots is certainly not the store it used to be. Very disappointed.

i WASGIVEN A STORE CREDIT EVEN THOUGH THE TIME LIMIT HAD PASSED. iT WAS AN UNUSED ITEM WITH ALL THE TAGS FROM CURRENT CATALOGUE.

Took too long to receive …not what I expected

Talbots in Wheaton has been very helpful again and again.

Having a terrible time trying to find and print a return label. I love Talbots petites, but there isn't a store nearby. This is so frustrating.

i have been trying to get a return label for 48 hours, Site will not accept my order # . i was to be given a returned call which never happened. called again and again placed on hold

Talbots does not include a return label, nor can I find a return label to print out on your website. Very poor way to do business! L.L Bean provides a return label and makes returning items easy if L/L Bean can do this, so can YOU!

It is absolutely absurd that unworn, unwashed items cannot be returned without a ticket. A receipt is sufficient proof of purchase in any other quality store. Talbots, you are making this process ridiculously complicated.

I would like to have a return label included in my orders from now on, or I may not order from Talbots. I don’t have access to a computer. I had to pay $14.00 to send back 2 sweaters today!!

I bought a sweater for $59. It is too big and I needto return it. the nearest store is about 45 minutes away in a heavy traffic are, but if I return by mail i lose another$8.95 which means my shipping charges are almost half the cost of the sweater! Never again!!!

I have tried three (3) times to make 2 returns. I am disgusted. At your system. One order foe a jacket did not even have a customer receipt in the package. All tole my 2 returns amount to over $200.00 dollars. I would like to receive a call from a Talbots return officer as soon as possible. I am very tired of trying over and over online with no response. I have been a steady customer of Talbots for over 20 years but might think twice about ordering in the future if I cannot get some help soon.

I cannot print a return label on my computer.

Thank you for taking my returns. I simply can’t get out like I used to and buying online is so easy.

To be charged shipping for an even exchange is not acceptable! Have been a customer for years and will discontinue shopping with Talbots anymore.

Your return process is flawed.. go online put in CORRECT order number 3 times and it says it cannot find that order number. I don't find it convenient to shop with Talbots any longer.

This is the first time I have shopped with Talbots (catalog). I will not shop with you again. I am almost 76 years old and this is really too much trouble to read through and to figure out HOW to return shoes that are too narrow and not to my taste. If I can't find an easier way to return them, then the local thrift store will be receiving a pricey pair of new shoes !!!

You know, since you have closed so many stores that I used to be able to shop at, you force us to purchase clothes online and then we have to pay at least $9.00 EACH WAY (total $18.00) if they do not fit well or is not acceptable! I mean, it's the least Talbots can do is to have free shipping for us ALWAYS!

I have never tried to return a package to Talbots or any other store that makes it as difficult as this. What has happened?

i WOULD LIKE TO THANK ERIN FROM THE SADDLECREEK CENTER IN GERMANTOWN TN 38138 STORE. sHE WENT ABOVE AND BEYOND THE NEED FOR OUR SHOPPING AT HER STORE. THANK YOU THANK YOU.

I received a store credit instead of my money back but they don't give a way to use it easily. Very poor. I will not buy from Talbots again, nice clothes or not!

Cannot print return label. Will have to return to a store…..extremely inconvenient. Store miles away. Will not order or shop here again.

Can not find a RETURN LABEL At one time it was easy to return but not any more.

This is the most difficult store to return merchandise to! Shame on you! If you think that I'll keep things that do not fit because I'll just give up, think again. I will be very reluctant to buy anything from this store , remembering that I wasted hours with a confusing website.

I will be happy to pay for my return. Talbot's is the only company where I buy my clothes. I rarely return anything I order because I know my size, and the styles I can wear with my body shape. It costs money to restock and pay for the shipping of the return. have

Terrible return experience on line. Very annoying and may consider not being a good customer any more as it is so frustrating.

Worst return experience only. You would be better off not accepting returns at all instead of continuously inconveniencing customers. People return things, get over it.

Cannot find a link to print a return label.

Too difficult to find "Start Return" Used to be so easy to return, not anymore.

Couldn’t find the return label to print. It cost me $10.95 to send back. Was not happy.

i need to print a freturn label????

I placed an order on 10-28 for 35.47. (Jeans) Have not heard back. The amount has been charged to my bank account. Would like to know what is going on.