Terrible experience at Wireless Zone, Hingham, MA. Charged $187 for a Bull silicone case and Bull liguid glass. No block included and customer had to manually transfer phone numbers and other data from old phone to new phone. Ultimately paid for Geek Squad services at Best Buy, and the technician demonstrated how easy it is to transfer all data phone to phone just by placing the phones next to each other; or by transferring all data, including text messages to the cloud (in my case, Google One cloud as the phone is a Google Pixel 7 Pro phone). Additionally, not a single document given to me and signed by me says anything about a restocking fee, yet I am being charged $80 restocking fee for returning the phone, without exchanging for another phone, within the 30-day period in "like new" condition. This violates Massachusetts Consumer Protection Law. Finally, the phone was obviously someone else's return (I know this because there is soil/food or something similar inside of the box, stuck to the cardboard. I cleaned the outside of the box before opening it--and I did not open it until the day that I returned it. That was also when I realized that I had paid for a charging block that I never received and did not get an instruction manual. I was charged for a brand new phone at full-price, despite it being a "used" phone (as I said, I wasn't told that it was a used phone) and despite being told that the price I was charged was a discounted price, seemingly out of the goodness of the store associate's heart). (This associate also gave himself a 5-star review on my new phone while he was supposedly setting it up for me. I would not have minded this had I received better than below-one star service!)

I’ve been trying to return this phone since the day they delivered it !!! I have 30 days they keep telling me the will send one by mail ! I have less than seven days ! Where and how do I return this they won’t take it at store!!!!!! Bought it on line!! People don’t buy on line there trying to charge me for it when I don’t want it!!