Zeelool’s general return and exchange window is 30 days from the date the order is received. Within this period, items that are unsatisfactory may be returned for an exchange, store credit, or a refund, depending on the situation and the option selected. Orders are typically limited to a one-time return or exchange, so it is important to confirm the choice (refund vs. credit vs. exchange) before proceeding. In addition to the 30-day window, Zeelool advertises a 365-day warranty that is intended to cover clear defects in materials or workmanship; it generally does not cover damage caused by accidents, negligence, or improper care.
For a smooth return, the recommended approach is to contact customer service within the 30-day window and follow the instructions provided for that specific case. Returns are generally expected to be in unworn, original condition. Packaging should protect the eyewear during transit, and including identifying details (such as the order number and the email used at checkout) helps match the return to the correct order. Using a traceable shipping method is typically advisable so the package can be tracked. Returns should not be mailed to the sender address shown on the parcel; instead, the return should be sent to the address provided by Zeelool (often via a return label or instructions from support).
Refund outcomes can vary based on the reason for the return. When the issue is caused by Zeelool (for example, an incorrect prescription or wrong item), the policy indicates a prepaid return shipping label may be provided and the resolution may include a replacement, store credit, or a refund. When the issue is due to an ordering mistake made at checkout, return shipping may be the customer’s responsibility. Shipping fees paid on the original order are commonly treated as non-refundable. After the returned package is received, refunds are generally processed within about 7 days, and the funds may take additional business days to appear depending on the payment method and banking timelines. Refunds are typically issued back to the original payment method when possible; if the original card is not accessible, store credit may be used instead. For order changes or cancellations, contacting customer service promptly is important, since processing status can affect whether fees apply and whether cancellation is still possible.
