Appliances Connection

Appliances Connection Return Policy Explained

Appliances Connection offers a 30-day return policy for most items, allowing customers to return products within 30 days of delivery. To initiate a return, customers must contact their customer service to obtain a Return Merchandise Authorization (RMA) number. This number is crucial for processing the return and must be included with the returned item.

Items must be returned in their original condition, including all packaging, accessories, and manuals. If the product is not returned in its original condition, a restocking fee may apply. Additionally, customers are responsible for return shipping costs unless the return is due to a defect or error on the part of Appliances Connection.

One common complaint from customers is the restocking fee, which can be a surprise if the item is not returned in perfect condition. Another issue some customers face is the cost of return shipping, which can be expensive for large appliances. It's important to carefully review the return policy details on their website to avoid unexpected charges.

For defective or damaged items, Appliances Connection requires customers to report the issue within 48 hours of delivery. They may offer a replacement or a full refund, depending on the situation. It's crucial to inspect your items upon delivery and report any issues promptly to ensure a smooth resolution.

Overall, while the return policy is fairly standard, customers should be aware of the potential costs associated with returns, especially for large or heavy items. Reading the fine print and understanding the terms can help avoid any unpleasant surprises.