Horrible customer service when it comes to refunds/returns. If a customer is dissatisfied with their purchase, that customer should be entitled to a seamless return/refund experience. Especially if the items (whether worn or not) are being returned well within the posted 90 day window. Despite the websites policy - It seems it's at the whim of the location-specific manager to approve or not approve returns/refunds ... Word to the wise: they will not want to EVER approve your return/refund - they do not care about their customers.